11 Oct
|
Gratitude India
|
Chennai
11 Oct
Gratitude India
Chennai
Deliver training for international voice customer care, including current-hire, cross-skill and refresher programs. Coach associates on complex queries, de-escalation, retention and escalations. Support nesting, assessments and quality improvement.
Required Candidate profile
International voice customer service professional with 3–8 years’ experience and 1+ year in training/coaching, nesting or knowledge management. Strong English, facilitation and customer handling.
📌 Process Trainer - Voice (Chennai)
🏢 Gratitude India
📍 Chennai