Job Summary The role of a trainer is to organize training programs and to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way.

The trainer plays a pivotal role from start to end of the training that includes the following:

o Training plan o Timing of different training sessions o Choosing the relevant training methods o Preparing the training materials and aids o Conducting training sessions and o Evaluating the post training session

Responsibilities and Duties

- Plans, conducts, coordinates and implements a comprehensive training program for staff.Training components (GDS, CRM and phone system) will be geared toward new hires,existing staff and individuals who seek one-on-one assistance.
- Prepares new representatives by conducting orientation to sales and service processes;developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training.
- Determines training needs by observing sales and service encounters; studying sales, technical, service and customer experience results reports; conferring with management.
- Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.




- Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
- Supports training financial objectives by recommending budget items; controlling costs.
- Updates job knowledge and training manual by reading regular industry updates related to our process; coordinating with Operational manager and Mann Travel team for new updates.
- Engages in all sales- and service-related tasks, including but not limited to process improvement, group and individual call observation, quality calibration and mentoring activities.
- Thorough understanding of competition within industry, GDS –Galileo, fares, geography, technical support and new product development.
- Performs all other duties as required.

Required Experience, Skills and Qualifications

- Trainer at an established BPO.
- 1 year Travel Sales Experience as a Trainer.
- Minimum 2 years Overall experience as a Trainer.
- Knowledge of GDS a must

Benefits 1> Training period of 15 days. Global Galileo certification.

2> Individual growth plan through various IJP's.

3>Cab Facility: Available within a 10 km radius.

4> Engagement Activities: Weekly and monthly fun activities and employee engagement events.

Job Type: Full time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Process Trainer (Travel sales) (Sahibzada Ajit Singh Nagar)
🏢 Bout Global
📍 Sahibzada Ajit Singh Nagar