Location: Manyata Tech Park

Role : Process Associate / Customer Support Executive

Key Responsibilities

- Handle customer queries through calls.

- Understand customer concerns and provide accurate and timely solutions.

- Assist customers with bookings, cancellations, changes, payments and other service-related queries, depending on the process.

- Resolve customer issues while maintaining a high level of professionalism.

- Follow company policies, processes and quality standards.

- Maintain accurate customer records and update information as required.

- Escalate complex or unresolved issues to the appropriate team.

- Meet defined quality, productivity and customer satisfaction targets

.

- Ensure a positive customer experience during every interaction.

Eligibility

- Freshers and experienced candidates can apply.

- Minimum qualification

12th Pass / Graduate

.

- Valuable verbal and written communication skills.

- Comfortable working in rotational shifts

.

- Basic computer knowledge.

- Customer-focused and willing to work in a target-driven environment

📌 Process Associate (Bengaluru)
🏢 IGT solutions
📍 Bengaluru