What you will do:

- Act as the primary liaison between the NBFC and the Reserve Bank of India (RBI) Ombudsman, ensuring timely and accurate responses to all queries and complaints.

- Oversee the end-to-end grievance redressal process, ensuring resolution within prescribed timelines and in line with RBI guidelines.

- Maintain and update regulatory compliance records, including complaint registers, audit trails, and periodic reports.

- Coordinate with internal departmentsoperations, legal, compliance, and customer serviceto investigate and resolve escalated cases.

- Monitor complaint trends to identify systemic issues and recommend process improvements to prevent recurrence.

- Conduct periodic training sessions for staff on grievance handling, regulatory updates, and customer communication best practices.





- Prepare and submit quarterly and annual compliance reports to the RBI and other relevant authorities.

What You'll Bring

- 45 years of experience in compliance, legal, audit, or regulatory affairspreferably in NBFCs, banks, or fintech companies.

- Proven experience in direct liaison with regulators such as RBI, SEBI, or IRDAI.

- Strong understanding of RBI’s Ombudsman Scheme and NBFC grievance redressal guidelines.

- Excellent communication and negotiation skills, with the ability to handle sensitive customer issues tactfully.

- Solid organisational skills and attention to detail, with the ability to manage multiple cases simultaneously.

Send resume at [email protected]

📌 Principal Nodal Officer (Gurugram)
🏢 Finagle Financial Services
📍 Gurugram