Company Description Infognana (IG) Solutions is a global AI-powered technology and business services company that helps organizations accelerate growth through innovation, automation, and digital transformation. Founded in 2000, the company has grown from an outsourcing partner into a comprehensive provider of intelligent business solutions for clients across industries and geographies. Infognana delivers end-to-end services in AI products, software solutions, healthcare revenue cycle management (RCM), digital commerce, localization, and virtual assistance.

With a strong AI-first approach, intelligent automation capabilities, and industry-focused expertise, the company addresses complex business challenges through advanced technologies. Its global delivery model and customer-centric mindset enable businesses worldwide to stay competitive and achieve impactful outcomes.

Role Description The AR Caller – Healthcare role is a full time, on-site position based in Coimbatore. The AR Caller will be responsible for managing accounts receivable activities for healthcare clients, including following up with insurance companies and other payers on outstanding claims. Day-to-day tasks include reviewing claim status, identifying denials and underpayments, initiating timely follow-ups via phone and online portals, and documenting all interactions accurately in the billing system.

The role involves working closely with internal RCM, billing,



and coding teams to resolve claim issues, update account information, and ensure adherence to payer guidelines and compliance standards. The AR Caller will also contribute to meeting collection targets, maintaining quality and productivity metrics, and supporting continuous process improvements in the healthcare RCM function.

Qualifications

- Strong knowledge of healthcare revenue cycle management, including claims processing, denials, and insurance follow-up.
- Experience in AR calling or medical billing for U.S. or global healthcare markets, preferably in a high-volume environment.
- Excellent communication skills in English, with clear telephone etiquette and the ability to interact professionally with payers and internal teams.
- Attention to detail, strong analytical and problem-solving abilities, and accuracy in documentation and data entry.
- Comfort with using billing software, payer portals, and standard office productivity tools (e.g., MS Office, spreadsheets).*
- Ability to work on-site in Coimbatore, manage time effectively, and meet productivity and quality targets.
- Prior experience in healthcare BPO or RCM processes is an advantage; familiarity with U.S. healthcare regulations and payer policies is beneficial.
- Educational background in commerce, healthcare administration, or a related field is preferred; relevant certifications in medical billing or RCM are a plus.

📌 Position: AR Caller - Healthcare (Coimbatore)
🏢 Infognana (IG) Solutions
📍 Coimbatore