Payments & Dispute Operations Executive — Support / Escalation Company Overview

At Be10x, we don't just teach AI – we turn it into a career weapon. We're an AI upskilling platform built to help working professionals unlock faster promotions, bigger salary hikes, sharper productivity, and career breakthroughs they didn't think were possible yet. Founded by IIT Kharagpur alumni, we've rewritten the career trajectories of over 5 million learners through cutting-edge programs spanning AI, Finance, Data, Product, and Business.

Role Overview

We are looking for a Payments & Dispute Operations Executive to join Be10x's Support and Escalation function. You will own payment gateway chargebacks, transaction disputes, and National Consumer Helpline (NCH) complaints end to end — investigating each case, preparing well-documented responses, submitting them within TAT, and following up until final closure.

Position Details

Employment Type: Full-Time

Experience: 1–3 Years

Education: Graduate in any discipline

Location: Kolkata (Work from Office)

Work Model: 6 Days Working

Key Responsibilities Chargeback & Dispute Handling

- End-to-end handling of payment gateway chargebacks & transaction disputes
- Investigating cases and coordinating with relevant internal POCs to collect required information/documents
- Preparing dispute responses and supporting documentation and uploading them on respective gateway portals within TAT

Consumer Grievances
- Handling National Consumer Helpline (NCH) complaints and taking the required action based on the case

Case Tracking & Ownership
- Tracking cases, follow-ups, escalations, and ensuring closure
- Taking end-to-end ownership from case initiation to final closure

Coordination,



MIS & Process Improvement
- Coordinating with Support, Finance, Sales, Operations, and Legal wherever required
- Maintaining proper MIS, ageing tracker, case-wise documentation, and audit trail
- Identifying recurring issues/trends and highlighting process gaps

Required Skills & Qualifications Core Skills
- Strong documentation, analytical, and problem-solving skills
- Strong written communication and follow-up skills
- Good Excel/Google Sheets knowledge
- Capable of independently managing cases, preparing documentation, submitting responses, following up, and driving them to final closure

Professional Background
- Graduate in any discipline
- 1–3 years of relevant experience in chargebacks, payment disputes, payment gateway operations, consumer grievances, fintech, banking/NBFC, e-commerce, EdTech, or legal operations

Preferred
- Prior experience with payment gateway dispute portals/NCH cases will be preferred
- B.Com/BBA/LLB background can be an added advantage, but LLB is not mandatory

Why Join Be10x
- Own the chargeback, dispute, and consumer grievance function end to end
- Directly protect revenue and learner trust with every case you close
- Work across Support, Finance, Sales, Operations, and Legal
- High ownership with visible business impact
- Work closely with founders and senior leadership




- Be part of one of India’s fastest-growing AI-focused EdTech ecosystems

What We Offer
- Competitive compensation, in line with market standards
- Kolkata (Work from Office) work location, 6 days working
- Clear ownership of chargeback, dispute, and grievance cases, from initiation to final closure
- Hands-on exposure to payment gateway dispute processes, consumer grievance redressal, and legal coordination
- Close working proximity to founders and senior leadership

Interview Process Shortlisted candidates will be taken through a structured interview process, including a short sense-check round with basic brain teasers and a practical exercise on a sample chargeback or consumer grievance case. If the scope of this role aligns with where you want to take your career, we would be glad to hear from you.

About Be10x

We are a profitable, fully bootstrapped organization with INR 500+ crore in annual recurring revenue, a 2,500+ member team, and 15 offices across Pune, Bengaluru & Kolkata. We're one of India's – and the globe's – fastest-growing EdTech organizations.

Community Engagement

Be10x is proud to contribute to meaningful social and qualified impact through various initiatives, including disaster relief efforts and partnerships with organizations like the Afghanistan Cricket Board.

At Be10x, every chargeback, dispute, and consumer complaint is a chance to protect revenue and strengthen learner trust — the cases you close directly shape how learners experience the brand. This role is suited to someone who wants genuine ownership, sharp documentation, and the satisfaction of driving every case to final closure.

📌 Payments & Dispute Operations Executive — Support / Escalation (Kolkata)
🏢 House Of Edtech
📍 Kolkata