Patient Onboarding & Field Operations Specialist

- Position Name: Patient Onboarding & Field Operations Specialist / Executive (iLive Connect)
- Location: Mumbai / Maharashtra (Base Location: Mumbai)
- Employment Type: Full-Time
- Department: Field Operations, Sales, Training & Technical Support (iLive Connect Initiative)

About iLive Connect iLive Connect is Indias pioneering doctor-led, AI-enabled continuous home healthcare and remote patient monitoring ecosystem. We bridge the gap between the hospital and the home by delivering medical-grade health monitoring devices, 24/7 clinical command oversight, and rapid-response support to senior citizens, chronic care patients, and individuals recovering from medical procedures.

Role Overview

We are looking for a dynamic, tech-savvy, and results-driven professional based out of Mumbai, Maharashtra, to anchor the iLive Connect initiative locally. This is a multi-faceted hybrid role combining business development/sales, customer/patient onboarding, staff training, clinical-technical support, and inventory/stock management.

You will act as the vital bridge between local clients, hospital partners, and the head office, ensuring seamless deployment and scaling of our home healthcare ecosystem across Maharashtra.

Key Responsibilities

1. Sales, Pitching & Business Development

- Drive customer acquisition and business growth by pitching the iLive Connect remote patient monitoring ecosystem to diverse target segments, including Doctors/Hospitals, Corporates (B2B wellness programs), and Direct-to-Consumer (B2B/B2C) families.
- Conduct live product demonstrations, explaining the value proposition of continuous AI-enabled health monitoring and medical-grade biosensors to potential clients.
- Build and nurture relationships with local medical practitioners, healthcare facilitators, and corporate partners to build a reliable referral network.

2. Staff Training & Capacity Building (Expansion Support)





- Design and execute structured training programs for partner hospital staff, clinic nurses, and healthcare assistants to ensure smooth adoption of the iLive Connect workflow.
- Train institutional partners on patient enrollment protocols, device handling, and reading preliminary platform alerts to support rapid regional expansion.
- Conduct periodic refresher training sessions and workshops for local partners as new product features or upgrades roll out.

3. Customer & Patient Onboarding

- Lead end-to-end onboarding for new patients and families subscribing to iLive Connect services.
- Provide hands-on orientation and training on how to use the monitoring hardware devices and navigate the iLive Connect mobile app.
- Ensure a smooth transition for patients from hospital discharge to home-based continuous care, guiding them through initial setups and data syncing.

4. Technical Support & Troubleshooting

- Act as the first line of technical support for users and partner hospitals facing device connectivity issues, app glitches, or sensor data interpretation errors.
- Coordinate closely with the internal tech and clinical command teams at the head office to quickly resolve escalations and technical support tickets.
- Perform regular check-ins to ensure optimal device performance and continuous user engagement with the platform.

5. Stock & Inventory Management

- Maintain accurate local inventory and stock records of iLive Connect hardware kits, biosensors, and replacement parts in Mumbai.
- Handle dispatch, delivery tracking,



and reverse logistics for devices assigned to new or returning subscribers as well as partner hospitals.
- Coordinate routine inventory audits and replenishment requests with the central head office supply chain team.

6. Head Office Coordination & Reporting

- Serve as the primary operational point of contact between the Mumbai/Maharashtra field region and the central head office.
- Submit regular reports on sales pipelines, training milestones, hospital partnerships, customer feedback, and stock/inventory status.

Desired Candidate Profile

- Location Requirement: Must be a local resident based out of Mumbai with strong familiarity with local language, geography and networks.
- Education: Bachelors degree in Life Sciences, Biomedical Engineering, Business Administration, Healthcare Management, or a related field.
- Experience: 4 to 6 years of experience in healthcare sales, medical device training/detailing, clinical coordination, or field operations (experience in remote patient monitoring or home healthcare is a robust plus).

- Skills Required:
- Exceptional communication, training, pitching, and interpersonal skills (fluency in English, Marathi, and Hindi is highly preferred).
- Strong ability to educate and train diverse medical and non-medical audiences.
- Comfortable managing a hybrid profile encompassing commercial sales, technical troubleshooting, and operational logistics.
- Organized and detail-oriented, with proven experience in basic inventory or stock tracking.
- Self-driven, energetic, and passionate about scaling tech-enabled healthcare delivery.

What We Offer

- Opportunity to be at the forefront of India’s healthcare revolution with a cutting-edge AI and med-tech ecosystem.
- Competitive compensation structure (Base + Performance Incentives).
- Comprehensive product and technical training directly from the core team.

📌 Patient Onboarding & Field Operations Specialist (Mumbai)
🏢 iLiveConnect
📍 Mumbai