To deliver skilled, timely, accurate, and compliant invoicing, contractor payments, payroll, and accounts payable processing in line with Access Financials standard operating procedures across EU/International jurisdictions (Not US). The role takes a proactive approach to customer service, ensuring a high quality of service for contractors, clients and agencies while minimising the need for dispute resolution.

Responsibilities

- External Contacts: Contractors, agencies, end clients, local accountants and tax and social security authorities
- Invoicing: Check timesheets and self-bills and raise invoices on the same day or, at the latest, the next working day following receipt, keeping the Timesheet and Invoice Tracker up to date.
- Contractor Payments: Process contractor payments, verifying that all required compliance documentation and invoices are in place beforehand, and escalating any outstanding documentation immediately.
- Accounts Payable: Process accounts payable as required.
- Payroll Administration: Liaise with local accountants on payroll administration and services, request payslips and payroll reports as soon as invoices are raised and ensure monthly tax and social security contributions are paid to the relevant authorities (EU and International) by the due date.
- Query Management: Act as the point of contact for all invoicing, payment and payroll enquiries from contractors, end clients, agencies and authorities by telephone and email, responding to contractor communications within 24 hours and escalating unresolved or critical issues to the line manager immediately.
- Customer Service and Complaints: Analyse and resolve client issues and complaints, assist with customer care enquiries when required,



and monitor customer satisfaction levels and service delivery turnaround against set time frames.
- Cross-Departmental Liaison: Work with other Access Financial departments to obtain information required by contractors and respond to contractors accordingly.
- Data and Reporting: Ensure accurate data input into the document management system and provide reports to senior colleagues as requested.
- Continuous Improvement: Highlight to the direct line manager any issues affecting the smooth operation of the group, its contractors, or its clients, and suggest improvements to working practices.
- Team Support: Become familiar with the group’s wider working practices to provide cover for team members during absences, and undertake other reasonable tasks as requested by the line manager.
- Invoicing Turnaround: Invoices raised on the same day or next working day following receipt of timesheets and self-bills.
- Query Response Time: Contractor communications acknowledged within 24 hours, with queries resolved promptly and escalated where necessary.
- Payment Compliance: No payments processed without the required compliance documentation and invoices in place.
- Statutory Deadlines: Monthly tax and social security contributions paid to the relevant authorities by the specified due dates.
- Data Accuracy: Timesheet and Invoice Tracker and document management records kept complete, accurate and up to date.
- Satisfaction:



Customer satisfaction levels maintained and service delivery completed within agreed time frames, with a reduction in disputes.

Requirements

- Job Level: 2 (minimum of two to three years’ experience in a similar role)
- Job
- Education: A degree in Commerce (minimum academic requirement).
- Relevant Experience: Two to three years’ experience in a similar payment, invoicing or payroll role with EU/International tax experience (Not US experience).
- Accounting and Payroll Knowledge: Sound working knowledge of accounting and payroll principles, including accounts payable within EU/International jurisdictions (not US).
- Accounting and Payroll Software: Practical experience of using accounting and payroll software.
- Business English: Excellent verbal and written business English for daily contact with international contractors, clients and authorities.
- Microsoft Office: Competent user of Microsoft Office, particularly Excel and Outlook.
- Process Awareness: Applies defined processes accurately, identifies bottlenecks and contributes suggestions for process improvement.
- Communication: Communicates clearly with colleagues and external parties, seeks and shares information, and asks the right questions before taking action.
- Self-Management: Strong work ethic; organises and prioritises a varied workload autonomously and remains composed under pressure.
- Problem-Solving: Investigates issues to identify root causes, proposes practical solutions and escalates appropriately.
- Accountability: Clarifies expectations, takes ownership of day- to-day performance and takes corrective action where needed.

Skills: Accounting , Payroll , Compliance

📌 Payment & Invoicing Executive (Delhi)
🏢 Talent Mappers Consulting India Private
📍 Delhi