Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms.

Responsibilities

Monitoring Online Mentions:

- Track online mentions of the brand on social media, blogs, forums, review sites, and other digital platforms.
- Monitor brand sentiment and report any potential reputation risks to senior management.

Engagement and Response:

- Respond to customer feedback, both positive and negative, in a timely and skilled manner.
- Address customer concerns and complaints online, ensuring resolution and customer satisfaction.

Reporting:

- Prepare regular reports on ORM activities, customer feedback trends, and other key metrics.
- Provide insights and recommendations based on data analysis to improve the brand s online reputation.

Crisis Management:





- Assist in managing any online reputation crises by coordinating with internal teams and following predefined protocols.

Competitor Analysis:

- Monitor competitors online reputations and analyse their strategies to identify opportunities and threats.

Essential Skills & Requirements:

- Bachelor s degree in any stream
- 1-2 years of experience in online reputation management, social media management, or a related field.
- Strong written and verbal communication skills.
- Proficiency in social media platforms and ORM tools
- Ability to handle multiple tasks
- Able to work in Any Shift

📌 Orm Executive (Gurugram)
🏢 Snapdeal
📍 Gurugram