CRM Domestic Market

Job Purpose

We are looking for a proactive, detail-oriented and customer-focused CRM – Domestic Market to manage the complete order coordination and client servicing cycle for the domestic jewellery business.

The candidate will act as a key link between Clients, Sales, Merchandising, Factory and Internal Departments, ensuring accurate quotations, smooth order processing, timely production, effective follow-ups and excellent client experience from order confirmation to final delivery.

Key Responsibilities

Client Relationship & Client Success

- Manage day-to-day communication and coordination with domestic jewellery clients.
- Build strong relationships with existing clients and ensure a positive customer experience.
- Understand client requirements, specifications, timelines and priorities.
- Provide regular updates to clients regarding order status, production progress and dispatch.
- Proactively identify and resolve client concerns to ensure client satisfaction and repeat business.
- Maintain proper records of client communication, requirements, commitments and pending actions.

Order Processing & Coordination

- Receive and process customer orders accurately as per approved specifications.
- Verify product details, quantities, pricing, delivery timelines and other order requirements before processing.
- Coordinate with Sales, Merchandising, CAD, Manufacturing, Quality Control and Dispatch teams for smooth execution.
- Maintain accurate order trackers and order-related documentation.
- Ensure all confirmed orders are properly communicated to the relevant internal teams.

Pricing & Quotation

- Prepare and share quotations with clients based on approved pricing structures.
- Coordinate with Sales,



Merchandising and relevant internal teams for product costing and pricing.
- Ensure quotations are accurate and commercially aligned before sharing with clients.
- Follow up on quotations and pending approvals/orders.
- Maintain records of quotations, revisions, negotiations and order conversions.

Factory & Production Follow-up

- Coordinate closely with the factory and production teams for timely execution of client orders.
- Follow up on CAD, sampling, production, finishing, quality checking and dispatch stages.
- Monitor production timelines and highlight potential delays proactively.
- Escalate production, quality or delivery issues to the concerned stakeholders.
- Ensure committed delivery timelines are followed and communicate any changes to clients in advance.

Order & Delivery Management

- Track orders from order confirmation to final dispatch/delivery.
- Coordinate with Quality Control to ensure products meet required quality standards.
- Follow up on pending orders, delayed orders and urgent client requirements.
- Coordinate with Dispatch/Logistics for timely shipment or delivery.
- Maintain updated records of dispatches, invoices and delivery status.

Reporting & MIS

- Prepare daily and weekly CRM/order status reports.

- Maintain MIS related to

- Open and confirmed orders

- Pending quotations

- Production status




- Client-wise orders

- Pending deliveries

- Delayed orders

- Dispatch status

- Client issues and resolutions
- Ensure all trackers and ERP records are updated accurately and on time.

Key Skills Required
- Strong client coordination and relationship management skills.
- Excellent follow-up and communication skills.
- Good understanding of jewellery order processing and manufacturing workflow.
- Good knowledge of jewellery pricing and quotation preparation.
- Robust coordination skills with factory and internal departments.
- Excellent MS Excel skills and familiarity with ERP systems.
- Ability to manage multiple clients and orders simultaneously.
- Strong attention to detail and accuracy.
- Good problem-solving and escalation-management skills.
- Ability to work under deadlines and ensure timely order closure.

Experience Required
- 2–3 years of experience in CRM / Sales Coordination / Order Management / Production Coordination in the jewellery industry.
- Experience handling domestic jewellery clients will be preferred.
- Candidates with experience in B2B jewellery sales support, order processing or client servicing will be considered.

Preferred Qualifications
- Graduate in any discipline.
- Prior experience with jewellery manufacturers, wholesalers, retailers or jewellery export companies is preferred.
- Knowledge of jewellery manufacturing processes, pricing, costing, quality control and dispatch.
- Experience using ERP/GATI or similar jewellery business software (EMR , SYNERGIC ) will be an advantage.

If interested share your resume with (phone hidden) OR [email protected]

📌 Order Processing Executive/CRM/Sales Support (Mumbai)
🏢 Sheetal Jewelleryhouse
📍 Mumbai