11 Oct
|
Ekloud Data Labs
|
Bengaluru
11 Oct
Ekloud Data Labs
Bengaluru
6-12 yrs
Key Responsibilities -
Triage, diagnose and resolve HCM incidents and service requests within agreed guardrails, using runbooks and the known-error database.
- Perform setup and reference-data corrections inside agreed guardrails; fulfil standard service requests.
- Triage interface failures and replay known-positive classes for HCM-owned seams.
- Escalate to the L3 Module Lead within 30 minutes on P1 events, or wherever resolution falls outside L2 guardrails.
- Classify every ticket with priority, request type and resolution category.
- Support the guided self-service and knowledge assistant rollout for recurring HCM user journeys (absence, timecards, etc.).
Required Skills & Experience - Hands-on Fusion HCM application support experience. - Comfort working against runbooks, known-error databases, and a structured escalation model. - Attention to ticket data quality for downstream SLA reporting
📌 Oracle Functional HCM Consultant (Bengaluru)
🏢 Ekloud Data Labs
📍 Bengaluru