Key responsibilities

A. Hotel Operations

- Supervise the daily functioning of Rooms Division, Front Office, Housekeeping, Food & Beverage and other operating departments.
- Coordinate with department heads to ensure smooth and efficient hotel operations.
- Monitor service delivery, operational standards and guest satisfaction.
- Conduct regular operational inspections and ensure compliance with standard operating procedures.
- Resolve operational challenges promptly and ensure minimal disruption to guests.

B. Guest Experience and Service Quality
- Ensure personalised, seamless service consistent with ultra-luxury hospitality standards.
- Handle guest complaints, special requests and service recovery situations.
- Monitor guest feedback, online reviews and service quality scores.
- Coordinate VIP arrivals, special occasions and high-profile guest requirements.

C. Financial and Cost Management
- Monitor departmental budgets, operating expenses, payroll and productivity.
- Work with Finance and Revenue Management to achieve financial targets.
- Review occupancy, average daily rate (ADR), revenue per available room (RevPAR) and profitability.
- Control wastage, inventory consumption and operational expenses without compromising guest experience.

D. Team Leadership and Development




- Supervise and guide department heads and operational teams.
- Monitor staff performance, manpower planning and productivity.
- Identify training needs and ensure continuous professional development.
- Promote teamwork, employee engagement, accountability and a robust service culture.
- Support recruitment, performance appraisals and succession planning.

E. Compliance and Risk Management
- Ensure compliance with hotel policies, health and safety standards, fire safety regulations and applicable local laws.
- Monitor hygiene, security, emergency preparedness and risk prevention.
- Ensure hotel facilities and equipment are maintained to the required standards.
- Review operational reports and implement corrective actions where necessary.

F. Continuous Improvement
- Analyse operational performance and identify opportunities to improve efficiency.
- Review departmental KPIs and service audit results.
- Introduce best practices to improve guest satisfaction and operational productivity.
- Coordinate cross-departmental projects and report performance, challenges and recommendations to senior management.

Pay: Up to ₹100,000.00 per month

Work Location: In person

📌 Operations Manager (Pernem)
🏢 White Wharf Beach Resort
📍 Pernem