We are looking for an experienced and result-oriented Operations Manager to oversee day-to-day business operations, improve operational efficiency, coordinate across departments, and ensure that organizational processes are executed smoothly.The ideal candidate should have strong people management, process management, reporting, problem-solving, financial understanding, and leadership skills. The candidate will work closely with senior management to ensure business targets, operational standards, and organizational objectives are achieved.Key Responsibilities1.

Operations

Management

- Manage and monitor the company's day-to-day operations.

- Ensure smooth coordination between departments such as Sales, HR, Finance, Marketing, and IT.

- Develop and implement operational processes, SOPs, and workflows.

- Identify operational gaps and implement corrective measures.

- Ensure timely completion of business activities and departmental deliverables.

1. Team &
- People Management

- Lead, supervise, and motivate teams to achieve organizational objectives.

- Monitor team productivity, attendance, performance, and work allocation.

- Conduct regular team reviews and provide feedback.

- Resolve operational and employee-related issues effectively.

- Ensure proper communication and coordination between management and employees.

1. Performance Management

- Track departmental KPIs and operational metrics.

- Prepare and review daily, weekly, and monthly performance reports.

- Identify performance gaps and develop improvement plans.

- Monitor achievement of business targets and timelines.

- Work with department heads to improve productivity and efficiency.

1. Process Improvement

- Analyze existing processes and identify areas for improvement.

- Introduce systems and procedures to reduce delays, errors, and operational costs.

- Ensure SOPs are properly followed across departments.

- Support automation and effective use of HRMS, CRM, ERP, and other business tools.





- Continuously improve operational workflows.

1. Financial &
- Commercial Understanding

- Should have a valuable understanding of business finance and financial concepts.

- Monitor operational expenses and support cost-control initiatives.

- Understand revenue, profitability, budgets, margins, and basic financial reports.

- Coordinate with the Finance/Accounts team for operational financial requirements.

- Support management in business planning and cost optimization.

1. Client &
- Stakeholder Coordination

- Coordinate with key clients, vendors, partners, and internal stakeholders when required.

- Ensure timely resolution of operational issues affecting clients.

- Maintain strong professional relationships with internal and external stakeholders.

- Escalate critical issues to senior management with appropriate solutions.

1. Reporting &
- MIS

- Prepare and present operational MIS reports to senior management.

- Maintain accurate records of operational performance.

- Analyze data and provide actionable insights.

- Track key business metrics and highlight risks, delays, and improvement areas.

1. Compliance &
- Administration

- Ensure organizational policies and procedures are followed.

- Coordinate with HR and Administration for employee-related operational requirements.

- Ensure proper documentation and process compliance.

- Support management in implementing organizational policies.

Required Skills

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Strong analytical and problem-solving abilities.

- Good knowledge of business operations and process management.

- Strong financial and commercial awareness.

- Ability to understand MIS reports and business data.

- Good knowledge of MS Excel / Google Sheets and reporting tools.

- Experience working with CRM, HRMS, ERP, or other business management systems.

- Strong decision-making and negotiation skills.

- Ability to manage multiple teams and priorities.

- Strong organizational and time-management skills.

📌 Operations Manager (Chennai)
🏢 Bizmarg Consulting Services
📍 Chennai