The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

Responsibilities

- Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

- Creates and nurtures a property setting that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.





- Provides excellent customer service by being readily available/approachable for all guests.

- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Qualifications

- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

- Proficiency with Microsoft Office

- Strong organizational and communication skills

- Strong ability to multitask

- Comfort working with multiple groups within business

📌 Operations Manager (Chennai)
🏢 Courtyard by Marriott Chennai
📍 Chennai