Purpose of the role The Operations, Logistics & HR Manager keeps the property running smoothly behind the scenes. The role looks after the people side of operations (attendance, uniforms, accommodation, joining and exit formalities) and the physical side (maintenance, upgrades and vendor work), and keeps the HoDs informed with a clear daily report.

Key responsibilities

1. HR attendance

- Maintain the HR attendance app: create and update staff profiles, shifts and leave records.
- Check attendance daily, follow up on absences and late arrivals, and report discrepancies to the relevant HoD.
- Prepare monthly attendance summaries for payroll within the agreed deadline.

2. Staff uniform inventory

- Maintain a stock register of all uniforms by department, size and condition.
- Issue uniforms to every staff member against a signed record, and collect them on exit or replacement.
- Track stock levels, raise purchase requests in time, and report losses or damage.

3. Staff accommodation and bedding

- Supervise staff accommodation to ensure it is clean, safe, orderly and fit for living.
- Make sure appropriate bedding is issued to every permanent and visiting staff member, and keep a record of what was issued.
- Allot rooms and beds, conduct regular inspections, and resolve accommodation issues promptly.

4. Onboarding and offboarding

- Follow and maintain written SOPs for joining and leaving staff.
- At joining: collect documents, issue appointment paperwork, uniforms, bedding and accommodation, set up the attendance app profile, and arrange a basic induction.
- At exit: handle notice and resignation paperwork, handover of keys, uniforms, bedding and property, accommodation clearance, an exit checklist, and coordination with accounts for final settlement.
- Keep complete employee files and update the SOPs when processes change.

5. Maintenance, upgrades and vendors





- Supervise all maintenance works and property upgrades from start to completion, checking quality and progress on site.
- Coordinate with vendors and contractors on quotations, schedules and scope.
- Make sure proper bills and invoices are received for every job, verified against work done, and passed to accounts.
- Ensure vendor payments are made on time, and flag pending dues before they become a problem.
- Submit a daily status report on all ongoing works to the HoD group.

6. General support

- Cooperate with other departments and take up additional duties as the organisation requires from time to time.

Reporting and records

- Daily: status report of ongoing works on the HoD group.
- Weekly: accommodation and stock checks, with open issues listed.
- Monthly: attendance summary, uniform stock report and a vendor payment status.
- Records for uniforms, bedding, onboarding, offboarding and vendor bills must be kept up to date and available for review at any time.

Skills and attributes

- Solid organisation and record-keeping, with attention to detail.
- Comfortable with mobile and computer tools, including HR or attendance apps, spreadsheets, email and messaging groups.
- Clear written and spoken communication in English and Hindi; knowledge of local languages is an advantage.
- Fair, firm and approachable with staff; able to handle sensitive matters with discretion.
- Reliable, proactive, and able to follow up on tasks until they are closed.

Working conditions

- Based at the property in Manali. Regular on-site presence is required, including walkthroughs of works in progress and staff accommodation.
- Working hours: 9 am to 9 pm with a 2 hour break in between. Occasional extended hours or weekend coverage may be needed during peak season or major works.
- Salary, benefits, leave and notice period are as stated in the appointment letter.

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits

- Food provided
- Paid time off
- Provident Fund

Work Location: In person

📌 Operations, Logistics & HR Manager (Manali)
🏢 Urvashis Retreat
📍 Manali