Payments & Dispute Operations Executive — Support / EscalationRole Overview

We are looking for a Payments & Dispute Operations Executive to join Be10x’s Support and Escalation function. You will own payment gateway chargebacks, transaction disputes and National Consumer Helpline (NCH) complaints end to end — investigating each case, preparing well-documented responses, submitting them within TAT and following up until final closure.

This role calls for someone who can independently manage cases, work closely with Support, Finance, Sales, Operations and Legal to gather what each case needs, and keep a clean audit trail throughout. You will also spot recurring issues and highlight the process gaps behind them.

Position DetailsEmployment TypeFull-TimeExperience1–3 YearsEducationGraduate in any disciplineLocationKolkata (Work from Office)Work Model6 Days WorkingKey Responsibilities

Chargeback & Dispute Handling

- End-to-end handling of payment gateway chargebacks & transaction disputes
- Investigating cases and coordinating with relevant internal POCs to collect required information/documents
- Preparing dispute responses and supporting documentation and uploading them on respective gateway portals within TAT

Consumer Grievances

- Handling National Consumer Helpline (NCH) complaints and taking the required action based on the case

Case Tracking & Ownership

- Tracking cases, follow-ups, escalations and ensuring closure
- Taking end-to-end ownership from case initiation to final closure

Coordination, MIS & Process Improvement

- Coordinating with Support, Finance, Sales, Operations and Legal wherever required
- Maintaining proper MIS, ageing tracker, case-wise documentation and audit trail
- Identifying recurring issues/trends and highlighting process gaps

Required Skills & Qualifications

Core Skills

- Strong documentation, analytical and problem-solving skills
- Strong written communication and follow-up skills
- Good Excel/Google Sheets knowledge
- Capable of independently managing cases, preparing documentation, submitting responses, following up and driving them to final closure

Professional Background

- Graduate in any discipline
- 1–3 years of relevant experience in chargebacks, payment disputes, payment gateway operations, consumer grievances, fintech, banking/NBFC, e-commerce, EdTech or legal operations

Preferred

- Prior experience with payment gateway dispute portals/NCH cases will be preferred
- B.Com/BBA/LLB background can be an added advantage, but LLB is not mandatory

Who Should Apply

This role is ideal for candidates who:

- Have handled chargebacks,



payment disputes or consumer complaints and know what a robust dispute response looks like
- Are meticulous about documentation, timelines and audit trails
- Can independently drive a case from initiation to final closure
- Write clearly and follow up persistently until issues are resolved
- Spot patterns in recurring issues and enjoy fixing the process behind them
- Thrive in fast-paced, high-growth environments with high ownership

Why Join Be10x
- Own the chargeback, dispute and consumer grievance function end to end
- Directly protect revenue and learner trust with every case you close
- Work across Support, Finance, Sales, Operations and Legal
- High ownership with visible business impact
- Work closely with founders and senior leadership
- Be part of one of India’s fastest-growing AI-focused EdTech ecosystems

What We Offer
- Competitive compensation, in line with market standards
- Kolkata (Work from Office) work location, 6 days working
- Clear ownership of chargeback, dispute and grievance cases, from initiation to final closure
- Hands-on exposure to payment gateway dispute processes, consumer grievance redressal and legal coordination
- Close working proximity to founders and senior leadership

Interview Process

Shortlisted candidates will be taken through a structured interview process, including a short sense-check round with basic brain teasers and a practical exercise on a sample chargeback or consumer grievance case. If the scope of this role aligns with where you want to take your career, we would be glad to hear from you.

About be10X

At be10X (Goenka Kachave LLP), we don’t just teach AI – we turn it into a career weapon. We’re an AI upskilling platform built to help working professionals unlock faster promotions, bigger salary hikes, sharper productivity, and career breakthroughs they didn’t think were possible yet.

Founded by IIT Kharagpur alumni Aditya Goenka and Aditya Kachave, we’ve rewritten the career trajectories of over 5 million learners through cutting-edge programs spanning AI, Finance, Data, Product, and Business.

And we’re not just growing – we’re scaling fast. A profitable, fully bootstrapped organization with INR 500 crore in annual recurring revenue, a 2,500 member team, and 15 offices across Pune,



Bengaluru & Kolkata, we’re one of India’s – and the globe’s – fastest-growing EdTech organizations.

The Be10x Effect

- Google’s Official Stamp of Approval – Be10x is a certified Google partner, putting us in a league most training platforms only dream of reaching.
- From Classrooms to Warships – We delivered classified-ready AI training for the Indian Navy: a 2-day program covering Excel AI and Power BI dashboards with AI-powered decision briefs, built around a strict “data never leaves the laptop” security framework.
- Now Streaming: Our Own Success Story – Be10x’s journey is featured on JioHotstar’s “Bharat of My Dreams” (2026) – proof that we’re not just building careers, we’re telling their stories.
- Star-Studded Sessions – Our stages have hosted names like Boman Irani, Ashneer Grover, and Imtiaz Ali, because we believe AI education deserves the same spotlight as prime-time TV.
- Community First – Proud partners and contributors of the Ahmedabad Rotary Association, Assam Chief Minister Office (CMO) contributing to initiatives that create meaningful social and professional impact.
- AI Masterclass with Rotary Ahmedabad – Be10x led the “Orenda Skyline AI Masterclass” at Pandit Deendayal Auditorium, Ahmedabad, with 500 industrialists, professionals, Rotarians and students.
- Assam Flood Relief – Be10x contributed 10 lakh toward relief missions during the Assam floods, supporting on-ground recovery efforts for affected communities.
- Bihar Flood Relief – Be10x contributed 10 lakh toward relief missions during the Bihar floods, supporting on-ground recovery efforts for affected communities.
- Official AI Partner – Afghanistan Cricket Board – Be10x is now the Official AI Partner of the Afghanistan Cricket Board, applying practical AI tools and workflows to support the board’s teams and operations.

Part of House of EdTech be10X is part of House of EdTech, a multi-entity upskilling group whose brands include Office Master, AI for Techies, Dr. Finance, Profit Uni, and SpringPad.

At Be10x, every chargeback, dispute and consumer complaint is a chance to protect revenue and strengthen learner trust — the cases you close directly shape how learners experience the brand. This role is suited to someone who wants genuine ownership, sharp documentation and the satisfaction of driving every case to final closure.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Work Location: In person

📌 Operations Executive(Payments & Dispute) (Kolkata)
🏢 House Of Edtech
📍 Kolkata