1. End-to-End Order Management

- Handle international customer orders from order receipt through shipment and closure.
- Coordinate internally for order confirmation, production/supply planning, documentation, dispatch, and delivery.
- Monitor order status and proactively highlight potential delays or risks.
- Maintain an order-wise tracker and ensure timely closure of open actions.

2. International Customer / Buyer Management

- Serve as an operational point of contact for assigned international customers/buyers.
- Manage routine customer communication relating to orders, shipments, documentation, payments, and delivery timelines.
- Understand customer requirements and ensure timely internal execution.
- Build strong working relationships with customers and overseas business partners.

3. Commercial & Payment Coordination

- Coordinate with customers and Finance for payment follow-up, remittance status, payment confirmation, and outstanding receivables.
- Support commercial documentation and resolution of payment-related queries.
- Coordinate on pricing, PO amendments, credit/debit notes, and other commercial requirements, where applicable.
- Monitor orders pending due to payment or commercial requirements.

4. Export & Logistics Operations

- Coordinate end-to-end export shipments with logistics teams, freight forwarders, shipping agents, warehouses, and customers.
- Follow up on vessel/flight schedules, pick-up, dispatch, shipping instructions, and delivery status.
- Ensure timely sharing of shipping documents such as commercial invoices, packing lists, certificates, AWB/BL, and other applicable documents.
- Track shipment milestones and proactively communicate deviations.

5.



Cross-Functional Coordination The candidate should act as the link between International Marketing and internal functions, including:

- Supply Chain
- Production / Planning
- Warehouse
- Logistics
- Regulatory Affairs
- Quality Assurance / Quality Control
- Finance
- Commercial
- Procurement
- Legal,where applicable

The role should include driving follow-ups and closure, rather than merely forwarding communications. 6. Regulatory / Market Documentation Coordination

Since this is an international pharmaceutical workplace, you could add:

- Coordinate with Regulatory Affairs for market-specific documentation and customer requirements.
- Follow up on product registrations, regulatory approvals, certificates, and other documentation as required for specific markets.
- Support customers with regulatory/documentary requirements in coordination with relevant internal teams.
- Maintain visibility on pending regulatory/documentation activities affecting order execution.

7. Tender / RFQ / Business Support If the position will support the broader International Marketing team, this can add significant value:

- Support the International Marketing team in RFQs, tenders, quotations, and customer enquiries.
- Coordinate internally to obtain product availability, lead times,



pricing inputs, regulatory information, and other required details.
- Maintain trackers for ongoing RFQs, offers, awards, and customer requirements.
- Support post-award activities through PO receipt and order execution.

8. MIS, Reporting & Business Analytics Rather than only "maintaining MIS," make the expectation slightly more analytical:

- Prepare and maintain sales/order/shipment/collection MIS.
- Track open POs, pending shipments, overdue payments, order ageing, and supply timelines.
- Prepare periodic dashboards and management reports.
- Highlight critical deviations, pending actions, and potential business risks to management.
- Ensure accuracy and timely updating of business data.

9. Issue Resolution & Escalation Management This is particularly important for an Executive-level position.

- Identify operational bottlenecks and proactively coordinate with relevant stakeholders for resolution.
- Escalate critical issues related to supply, documentation, logistics, payments, or customer commitments in a timely manner.
- Maintain an action-oriented approach toward resolving customer and order-related issues.
- Ensure commitments made to customers are tracked through closure.

10. Process Improvement You can also expect an Executive to contribute beyond routine execution:

- Identify opportunities to improve order processing, documentation, reporting, customer communication, and shipment coordination.
- Standardize trackers and follow-up mechanisms where required.
- Support implementation of process improvements within International Marketing Operations

📌 Officer International Marketing - Mumbai (Vile Parle)
🏢 Hetero
📍 Mumbai