Network Support

Assist in installation and configuration of LAN/WAN networks.

Configure basic IP addresses, sub netting, DHCP and DNS.

Basic understanding of VLAN, trunk/access ports and PoE.

Assist with configuration of network switches and routers.

Troubleshoot basic network connectivity issues using:

- Ping
- Traceroute
- IP configuration
- Basic switch commands.

Assist in troubleshooting network connectivity, packet loss and latency issues.

VoIP / IP-PBX Support

Assist with installation and configuration of IP-PBX systems.

Configure SIP extensions and IP phones.

Basic understanding of SIP registration and SIP calling.

Troubleshoot

- IP phone registration issues
- Incoming/outgoing call problems
- No audio/one-way audio
- SIP trunk connectivity
- IP phone network connectivity.

Learn and work with Asterisk, Zycoo, Coovox, Matrix, Dasscom or similar PBX systems.

Assist senior engineers with customer troubleshooting and remote support.

IP Phones & VoIP Devices

Installation and configuration of IP phones from vendors such as:

- Fanvil
- Grandstream
- Yea link
- Matrix
- Dasscom

Basic knowledge of SIP account configuration.

Perform phone firmware updates and basic troubleshooting.





Assist with IP-PBX and IP-phone deployment at customer sites.

Linux & Server Support

Basic knowledge of Linux is preferred.

Learn basic Linux commands and troubleshooting.

Assist with checking

- Services
- Network connectivity
- Disk space
- System logs.

Basic exposure to Docker is an advantage.

Troubleshooting & Customer Support

Provide remote and onsite technical support.

Collect logs and screenshots from customer systems.

Assist senior engineers in analyzing Wire shark/PCAP captures.

Follow troubleshooting procedures and document solutions.

Prepare basic installation and service reports.

Escalate complex issues to senior engineers.

Requirements

Candidate should have basic knowledge of:

TCP/IP

IPv4 addressing

Sub netting

LAN/WAN

Ethernet

VLAN

DHCP

DNS

NAT

PoE

Basic routing

SIP

VoIP

IP phones

Basic Linux commands.

Valuable to Have

CCNA certification or CCNA-level knowledge.

Basic Asterisk knowledge.

Basic Wire shark knowledge.

Basic Linux knowledge.

Basic knowledge of switches and routers.

Knowledge of SIP/RTP.

Networking or VoIP project/internship experience.

📌 Network & VoIP Engineer (Noida)
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📍 Noida