Job Details

Position: Network Support Engineer

Shift: 24x7 Rotational Shifts

Educational Qualification

- Graduate in Electronics, Telecommunications, Information Technology, or equivalent practical experience.

Experience Required

- 2-3 years of relevant experience.

- Minimum 2 years of experience in Voice Telecom ISP repair and troubleshooting.

Essential Skills

- Basic understanding of TCP/IP, DNS, LAN/WAN concepts.

- Knowledge of broadband, fibre, modem, router, and ONT devices.

- Ability to interpret diagnostic tools, alarms, and line parameters.

- Robust verbal communication and problem-solving skills.

- Ability to work in a fast-paced, metric-driven environment.

- Customer handling and de-escalation skills.

Preferred Skills

- Sales/Upselling skills.

- Telecom or ISP support experience.

- Remote device troubleshooting experience.

- Knowledge of NPS, CSAT, and FCR metrics.

Key Responsibilities

Handle inbound voice calls related to internet service issues and ensure timely service restoration through remote troubleshooting or coordinated field support while meeting defined service levels and customer experience targets.

Language Requirement

- English (Good communication proficiency required)

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