- Job location - Jaipur
- Work mode - WFO (5 days from office)
- Shifts - US Shifts
- Lead and manage day-to-day US Mortgage operations, ensuring SLA, quality, and productivity targets are met.
- Handle end-to-end mortgage processes including loan processing, underwriting support, and documentation.
- Manage team performance, workload allocation, and escalations.
- Ensure compliance with US mortgage guidelines, policies, and quality standards.
- Conduct performance reviews, coaching, and process training for team members.
- Coordinate with internal and client stakeholders to resolve operational issues.
- Identify process gaps and drive continuous improvement initiatives.
Experience: 5+ years in US Mortgage Operations, with team handling/leadership experience