Job Title: MIS Executive

We are a high-volume BPO with deep focus on performance, efficiency, and conversion. Our data operations are the backbone of decision-making. We’re looking for a hands-on MIS Executive who thrives on Excel, understands Ameyo (Drishti) dialer reports, and can convert massive call data into actionable dashboards for leadership and operations.

✅ Key Responsibilities:

- Prepare and maintain daily, weekly, and monthly reports for Sales, QA, and Call Operations teams using Excel.
- Download, clean, and process large volumes of raw data from the Ameyo dialer and internal CRM.
- Track and publish real-time dashboards for team performance, agent-wise calling efficiency, login hours, connect %, AHT, lead conversion, etc.
- Coordinate with Ops/Tech team to understand new reporting needs or changes in campaign structures.
- Maintain accurate MIS logs with historical trend tracking for business analysis and improvement.
- Ensure accuracy of lead, call disposition, and sales closure reports from CRM.

Must-Have Skills:

- Expert in Advanced Excel: Pivot Tables, VLOOKUP/XLOOKUP, Power Query, IF formulas, conditional formatting, and data validation.
- Hands-on with Ameyo (Drishti) dialer – agent logs, call reports, campaign analytics, etc.
- Ability to extract and clean large datasets from in-house systems.




- Experience in BPO call-center reporting (sales, calling productivity, TATs).
- Robust analytical skills and attention to detail.
- Comfortable working with tight timelines and quick report turnarounds.
- Experience in basic VBA/macros for repetitive task automation.
- Familiarity with .NET-based CRM data structures (even if read-only).
- Knowledge of manual forecasting or basic performance modeling using Excel.

Must-Have Skills:

- Expert in Advanced Excel: Pivot Tables, VLOOKUP/XLOOKUP, Power Query, IF formulas, conditional formatting, and data validation.
- Hands-on with Ameyo (Drishti) dialer – agent logs, call reports, campaign analytics, etc.
- Ability to extract and clean large datasets from in-house systems.
- Experience in BPO call-center reporting (sales, calling productivity, TATs).
- Strong analytical skills and attention to detail.
- Comfortable working with tight timelines and quick report turnarounds.
- Experience in basic VBA/macros for repetitive task automation.
- Familiarity with .NET-based CRM data structures (even if read-only).
- Knowledge of manual forecasting or basic performance modeling using Excel.

Interested candidates can call or WhatsApp on (phone hidden) Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 MIS Executive (Karol Bagh)
🏢 Unayur marketing
📍 Karol Bagh