Call (phone hidden), (phone hidden), (phone hidden), (phone hidden)

Ensure that the customers mail is read completely and all concerns are addressed.

- Provide customers with correct and relevant product and service information.
- Ensure regular follow up is done and escalation matrix followed for speedy resolution
- Research the required information using available resources.
- Identify and escalate priority issues, route e-mails to appropriate resource for early attention.
- Effectively communicate customer details to the resolution unit for timely resolution.
- Meet commitments towards customers and organization
- Understand the impact of e-mail / written communication.
- Display Time flexibility towards shifts as per work floor requirements.
- Be available for additional responsibilities as per business requirements.
- Cross sell various Banks Products

Skills and Specifications

- Experience in Call, Chat, Email customer engagement at Contact Centre preferred.
- Good knowledge about consumer products such as savings accounts, current accounts,



loans,

KYC, Cards, ScanPay, and UPI.
- Excellent communicator- excellent oral, written and interpersonal communication skills.
- Ability to analyze the things by exceptional listening and analytical skills.
- Should have the multi-tasking abilities and should be well versed in intermediate to advanced knowledge levels with service quality standards.
- Should necessarily have strong knowledge of customer care processes and techniques and the related sector as well.
- Demonstrated ability to work well in a team setting, Self-motivated and should be dedicated to provide exceptional service to the bank.
- Good negotiation skills with customer-oriented attitude.

Experience

- Good command of English (Spoken/Written).
- At least 2 -3 years of experience in Voice/ Non-Voice process, preferably in banking/ financial

Industry.

Preferred candidate profile

📌 Mega Walkin drive For Email Chat Process- Chennai, Karapakkam Location
🏢 Global Serve Solutions
📍 Chennai