Role & responsibilities

Client Advisory & Delivery Excellence

- Framework Design & Implementation: Lead the delivery of end-to-end Operational Resilience, Tech Risk, and BCP/DR frameworks tailored to client business models and regulatory environments.
- End-to-End Recovery Planning: Partner with client business units and IT engineering teams to design, document, and operationalize robust recovery strategies. This includes defining service restoration procedures, data replication/synchronization workflows, and alternative operating models during severe disruptions.
- Technology Risk Assessments: Evaluate client IT landscapes, identifying vulnerabilities across cloud environments, legacy applications, data infrastructure, and third-party vendors (TPRM) that could jeopardize recovery timelines.
- Dependency & Impact Mapping: Guide clients through complex Business Impact Assessments (BIAs) to define critical business services, mapping them against technical dependencies (infrastructure, applications, data, and vendors).
- Testing & Recovery Validation: Design, coordinate, and facilitate comprehensive resilience testing strategies. This includes live IT component failovers, data-loss/ransomware recovery simulations, and executive-level crisis management tabletop exercises.

Business Development & Practice Growth

- Proposal & RFP Support: Contribute to or lead the creation of client proposals, pitch presentations, and Statements of Work (SOWs) targeting resilience and recovery transformations.
- Thought Leadership: Assist in developing methodology toolkits, recovery planning accelerators, and point-of-view whitepapers to elevate the firm's brand in the market.
- Up-selling:



Identify adjacent client needs(e.g., cyber resilience, IT governance, cloud migration risks) during ongoing engagements to expand the account footprint.

Team Leadership & Project Management

- Engagement Delivery: Manage project timelines, resource allocation, billing/profitability metrics, and deliverable quality for multiple concurrent client workstreams.
- People Management: Mentor, coach, and upskill junior consultants, fostering a collaborative, continuous-learning workplace.

Candidate Profile & Technical Qualifications

- Experience: 7+ years of professional experience, with a significant portion spent within a professional services firm, management consultancy, or a highly sophisticated Global Capability Center (GCC) advisory wing.
- Recovery Acumen: Proven experience in determining realistic Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs), and architecting the recovery steps required to meet them under stressed conditions.
- Core Methodologies: Deep expertise in industry standards and frameworks, including ISO 22301, ISO 27001, NIST SP 800-34, COBIT, and ITIL.
- Modern Tech Familiarity: Solid understanding of technology risk patterns and recovery mechanisms associated with cloud architectures (AWS, Azure, GCP), hybrid infrastructure, and digital supply chains.
- Regulatory Landscape: Awareness of global resilience regulations. Direct experience with or knowledge of the UKs FCA/PRA Operational Resilience rules, Europe's DORA (Digital Operational Resilience Act) is highly advantageous.
- Certifications (Highly Valued): CRISC, CISA, CBCP/AMBCI, or specialized Cloud Risk/Security/DR certifications.

📌 Manager Tech Risk Recovery Planning & Resilience (Gurugram)
🏢 EXL
📍 Gurugram