Job Title

Manager - Ops Support

Skillset Expected: -

1. Data Literacy & Manipulation: The ability to independently extract and clean large datasets using SQL and basic Python, reducing reliance on IT.
2. Financial Modeling: Creating dynamic forecasting, budgeting, and scenario-planning models using advanced Excel features (e.g., Power Query, macros, and financial math formulas)
3. Data Storytelling & Communication: Simplifying complex numerical data into explicit, persuasive narratives for non-financial stakeholders and executives
4. Business Acumen: Understanding overarching industry trends, key performance indicators (KPIs), and how data insights impact bottom-line revenue.
5. Market Research & Consumer Insights: Expertise in quantitative and qualitative analysis to understand target demographics and market positioning
6. Cross-Functional Communication: Translating complex data into actionable insights for diverse stakeholders, including HR, operations, and executive teams.
7. Change Management: Driving new processes or business changes across teams without causing misses. Key Responsibilities: -

Business Insights

-

8. Data-Driven Strategy: Translating business goals into analytical solutions, tracking Key Performance Indicators (KPIs), and conducting deep-dive analyses to operational performance, enhance client insights & stabilize business.
9. Reporting & Visualization: Designing and managing automated dashboards and executive reports (using tools like Tableau or Power BI) that provide a clear,



real-time view of business health

10. Market & Customer Research: Analyzing client behavior, competition trends data to uncover growth opportunities and guide new product development or business strategies.
11. Team Leadership: Managing, mentoring, and developing a team of data analysts to ensure high-quality, accurate, and timely analytical outputs

Financial Reporting

-

12. Data Analysis &

• KPI Tracking: Monitoring operational and financial metrics, analyzing performance variances, and identifying trends in profitability.

13. Strategic Planning &

• Forecasting: Building financial models for rolling forecasts, budgeting, and long-term scenario planning.

14. Executive Reporting: Translating complex data sets into clear, visual dashboards and presentations for senior management and stakeholders.
15. Cost Optimization: Identifying areas for cost reduction, margin improvement, and operational efficiencies across various departments.

WFM/RTA Management:

-

1. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
2. Establish &

• Manage Relationships / Engagement with the Clients.

3. Organize resources, set goals, implement strategic plans ensuring tactical day-to-day functioning; reporting responsibilities.
4. Strong external and management reporting skills

Location: IND Gurgaon - Bld 6 Ground &

• First Floor

Language Requirements

Time Type

Full time

📌 Manager - Ops Support (Gurugram)
🏢 Concentrix
📍 Gurugram