Manager Operations - SriLanka (Chennai)

Manager Operations - SriLanka (Chennai)

11 Oct
|
Writer Information Management Services
|
Chennai

11 Oct

Writer Information Management Services

Chennai

Key responsibilities:

- Handle day-to-day operational issues and escalations and ensure timely resolution within defined SLAs.

- Support client communication, operational updates, review meetings and closure of agreed action items.

- Prepare and review daily, weekly and monthly MIS and operational performance reports.

- Identify process gaps and support implementation of process improvement, productivity enhancement and cost optimisation initiatives.

- Monitor key workforce parameters including absenteeism, attrition, overtime and manpower productivity and take corrective actions.

📌 Manager Operations - SriLanka (Chennai)
🏢 Writer Information Management Services
📍 Chennai

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