Order Processing & Coordination

- Coordinate with Sales, Operations, Stores, and Service teams upon receipt of customer orders.
- Review order details and ensure all necessary information is available for processing.
- Prepare dispatch schedules based on equipment availability and customer delivery timelines.
- Maintain order status reports and update stakeholders regularly.

Logistics & Dispatch Management
- Plan and coordinate dispatches through transporters, courier partners, and logistics vendors.
- Ensure timely shipment of equipment to customer locations across India.
- Track shipments and proactively resolve transit-related issues.
- Coordinate with warehouse/stores team for packing, labeling, and dispatch readiness.
- Monitor delivery timelines and obtain proof of delivery from customers.

Documentation Management
- Prepare and verify all dispatch-related documents including:
- Tax Invoice
- Delivery Challan
- E-Way Bill
- Packing List
- LR/GR Copies
- Transporter Documents
- Installation Request Forms
- Warranty Documents
- Customer Acknowledgement Documents
- Maintain organized records of all dispatch and logistics documentation.
- Ensure compliance with statutory and internal documentation requirements.





Customer Coordination
- Act as a single point of contact regarding dispatch and delivery status.
- Coordinate with customers for delivery scheduling and shipment updates.
- Resolve customer concerns related to shipment delays, transit damages, or delivery discrepancies.

Installation & Closure Coordination
- Coordinate with service engineers for installation scheduling after equipment delivery.
- Ensure equipment reaches the customer's site safely and successfully.
- Follow up on installation reports and delivery acknowledgements.
- Ensure smooth order closure after successful delivery and installation.

Inventory & Vendor Coordination
- Liaise with warehouse personnel for inventory availability.
- Coordinate with freight forwarders, logistics partners, and transport agencies.
- Negotiate and monitor logistics costs where applicable.
- Maintain transporter performance records and service levels.

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages

- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Logistics & Dispatch Coordinator (Lucknow)
🏢 Mehrotra Biotech
📍 Lucknow