Role Summary

The Lead Security Analyst should work as a technical SME/Lead for the CyberArk (Core PAS, EPM) solution, key delivery outcomes expected from this role are:

- Onboarding and management of privileged accounts and platforms into CORE PAS for password vault, privilege session management.
- Onboarding and management of end point workstations into EPM for enforcing least privileges, application controls and avoid credential thefts.
- Analyze requirements related to MINOR enhancements, solution design, implement, test and deploy
- Understand the solution architecture and design done by the engineering team for new business requirements. Clarify and transition seamlessly for Operations.
- CyberArk patch updates, version upgrades. Validation and testing.
- Analyze and resolve L3, L2 tickets.
- Triage & resolve production incidents, restore the service availability within SLA targets
- Identify manual repetitive tasks, tickets, process gaps. Plan to automate, reduce ticket volumes and improve productivity and efficiency.
- Maintain up to date knowledge repository – Run book, Architecture, Solution design documents. SOPs and Playbooks.
- Mentor and guide the Security analysts and associates deployed for PAM workstream
- Adaptable working in shifts as per roster rotation.
- Cross-skilling, Up-skilling in other services under the scope of the IAM operations team




- Motivate the team members to complete the certification related to CyberArk PAM

Beyond the above outcomes, driving continuous service improvements to automate the manual L1/1.5 tasks, Support Program, Project status updates with respect to the Privilege Access Management (PAM) operations workstream.

Requirements

Education Requirements

Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.

Years of Experience: 8-12 years

4-5 years of relevant CyberArk CORE PAS implementation and support experience. 2-3 years of relevant CyberArk EPM implementation and support experience.

Basic Qualifications

- 8-12 years of experience in implementation & operations support leveraging Privilege management solution (CyberArk CORE PAS or CyberArk Privilege Cloud).

o Minimum 4-5 years of experience in CyberArk CORE PAS and minimum 2 years of experience in CyberArk EPM.
- Working in shift model as per roster rotation strategy
- Team collaboration, Effective communication

Technical Skills

- Hands-on implementation & operations support experience in CyberArk. L2/L3 tickets. Accounts, Servers Onboarding.
- Automation of accounts onboarding, offboarding.

Preferred Qualifications

- Scripting experience to develop custom PSM, Password plug-ins.
- REST API experience to leverage APIs and automate the onboarding/offboarding lifecycle.

📌 Lead Security Analyst - CyberArk (Chennai)
🏢 Staples India
📍 Chennai