To handle end to end Credit Card Fraud Monitoring Process
Culture Anchor: Have high ambitions - Inspires the team to aim for higher targets and supports in achieving them
Own It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes
Duties and Responsibilities
- Responsible to control sourcing/Offer level fraud.
- Do sourcing monitoring for unusual activity.
- Handle fraud escalation from Banks / RBI / Call Centre
- Coordination with business / Risk / Partners
- HO Led Monitoring / Field Coordination
- To make strategy to control fraud
- Channel Training and transaction Monitoring
- Collection engagement to find fraud proactively
- Writing Fraud control process and policy
- Investigation Root Cause Analysis of fraud/dispute cases
Major Challenges
- Handle end to end all processes and to start from ground zero.
- Coordination within RCU Field team (Rural + Urban) to ensure the field investigation is done in defined time.
Decisions
- Make strategy for field and HO team to ensure all frauds prevented.
- Introduce new technology or recent ways to control fraud.
Interactions
- Internal Clients:
Roles you need to interact with inside the organization to enable success in your day to day work
- Risk Team: To understand and align on policy changes and ascertain impact
- Customer Service, Product and Sales Teams: To understand market challenges and recent fraud trend or complaints related to fraud.
- Business: To align on the RCU controls that directly impacts the business processes, including Cost, TAT or Customer Experience
- External Clients: Roles you need to interact with outside the organization to enable success in your day to day work
- Vendors Channel Partners
- Need to connect specially with Business channel partners on fraud awareness / Providing training / for investigation point of view.
Dimensions
- Financial Dimensions: NA
- Other Dimensions: Significant volume dimensions associated with the job
- Total Team Size: 0
- Number of Direct Reports: 0
- Number of Indirect Reports: 0
- Number of Outsourced employees: 0
Required Qualifications and Experience
- Practice Emotional Intelligence - Develops the team, supporting them to do more
- Listens to others, stays calm under pressure, and treats everyone with respect.
📌 Lead - Risk Containment Unit/Senior Lead - Risk Containment Unit (Pune)
🏢 Bajaj Finance
📍 Pune
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