Role description

Employment Type: Full time

Experience Range: 5+ Years

Must-Have Skills

- 5+ years of ServiceNow Testing experience.
- Hands-on expertise in ServiceNow Automated Test Framework (ATF).
- Strong experience in Functional, Regression, Integration, and UAT testing.
- Experience validating ServiceNow implementations, enhancements, and releases.
- Strong knowledge of Incident, Problem, Change, Service Catalog, and Request Management modules.
- Understanding of Workflows, Flow Designer, Business Rules, Forms, and Client Scripts.
- Experience in test planning, test case design, execution, and defect management.
- Ability to validate integrations, APIs, and data across ServiceNow environments.
- Experience working within Agile/Scrum delivery models.
- Strong analytical, troubleshooting, and stakeholder communication skills.

Good-to-Have Skills

- Knowledge of REST/SOAP integrations.
- Experience with API testing tools.
- Data validation and reconciliation techniques.
- Exposure to additional ServiceNow modules.
- Understanding of CI/CD pipelines and release management processes.
- ServiceNow Certified System Administrator (CSA) certification.

Key Responsibilities

- Develop test strategies, test plans, and test cases for ServiceNow solutions.




- Perform end-to-end testing across ServiceNow modules and workflows.
- Design, execute, and maintain ATF-based automated test scripts.
- Create reusable regression test suites and analyze automation results.
- Validate integrations, API responses, and data consistency.
- Identify, track, and validate defect resolutions.
- Collaborate with developers, BAs, architects, and business stakeholders.
- Participate in sprint planning, backlog grooming, and daily stand-ups.
- Support continuous testing in Agile delivery cycles.
- Provide UAT support, release readiness assessments, and quality metrics.

Skills

ServiceNow, Regression Testing, Functional Testing

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation.

With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead I - Software Testing (Hyderabad)
🏢 UST
📍 Hyderabad