Role Description

Exp - 7 to 9 Years location - Chennai/ Hyderabad/ Bangalore

App support – Lead

- 8+ years of experience in Healthcare IT and the Facets (TriZetto/Cognizant) platform
- Strong in PL/SQL, Oracle, SQL Server, SSIS, C#, .NET, Azure
- Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution
- Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework
- Manage Facets batch failures end-to-end; communicate business impact and recovery status to Stakeholders
- Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty
- Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement




- ServiceNow ITSM: incident lifecycle (P1–P4), problem management, KEDB governance, and CAB participation
- Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution
- Managed SLA compliance, production support, audit readiness, and incident management in a 24×7 workplace
- AI/Cloud first thinking as an add-on skill for production issues elimination and automation first thinking for long term issue resolutions.

Skills

- NET, FACETS, PL/SQL, C#

📌 Lead II - Production Support (Thiruvananthapuram)
🏢 UST
📍 Thiruvananthapuram