The Lead - HRSS (US Benefits) will execute and support the delivery of comprehensive benefits administration for our US-based workforce. This role requires a detail-oriented, hands-on professional to handle the employee benefits lifecycle, resolve intermediate escalations, support system maintenance in Workday, and ensure high-quality service delivery.

1. Benefit Program Administration

- Administer 401(k) Plans: Handle day-to-day tasks for 401(k) plans including contributions, loans, and regular data syncs.
- Coordinate Health Accounts: Manage daily operations for HSA, FSA, and associated spending accounts.
- Support Benefits LOA: Coordinate benefit adjustments and premium tracking during Leaves of Absence (FMLA, disability).
- Reconcile Vendor Invoices: Audit and reconcile monthly vendor invoices to ensure accurate data and premium payments.

2. Annual Events & System Operations

- Support Open Enrollment: Assist in executing annual open enrollment, performing system testing, and validating final data transmissions.
- Maintain Workday Data: Monitor integration errors, update electronic data interchange (EDI) files,



and log system bugs in Workday.

3. Inquiry, Escalation, & Stakeholder Management

- Handle Tier-2 Escalations: Resolve intermediate employee benefits inquiries and manage assigned ticket queues within SLAs.
- Coordinate with Partners: Act as a reliable point of contact for US HR business partners, brokers, and external vendors.
- Clear Communication: Deliver transparent, empathetic, and professional communication to US employees and partners.

4. Process Improvement & Reporting

- Assist Optimization: Identify operational bottlenecks and suggest workflow automation ideas to leadership.
- Maintain Metrics: Update and track service metrics, reports, and dashboards to monitor queue health.

If you're interested, please share your resume to [email protected] / send via Whatsapp to (phone hidden) Disclaimer - Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to [email protected]

📌 Lead - HRSS (US Benefits) (Chennai)
🏢 Sutherland
📍 Chennai