– ServiceNow ITOM / CMDB Developer

Project Thailand Project

Required Experience 6–8 Years Of Relevant Experience

Role Overview

We are looking for an experienced ServiceNow ITOM / CMDB Developer with strong hands-on expertise in CMDB and IT Operations Management. The role will focus on building, maintaining, and enhancing ServiceNow ITOM and CMDB capabilities.

Key Responsibilities

- Design, configure, develop, and maintain ServiceNow ITOM and CMDB solutions.
- Configure and support Discovery, Service Mapping, Event Management, and related ITOM capabilities.
- Implement and maintain CMDB data models, classes, relationships, identification rules, and reconciliation rules.
- Configure and troubleshoot Discovery schedules, MID Servers, probes, sensors, and patterns.
- Support integrations and data ingestion from infrastructure and monitoring tools.
- Develop and maintain business rules, scripts, flows, UI policies, and other platform components as required.
- Perform CMDB health checks and support data quality, completeness, compliance, and correctness initiatives.
- Investigate and resolve CMDB, Discovery, Service Mapping, and integration issues.
- Work with infrastructure, application, and operations teams to understand requirements and implement solutions.
- Perform testing, deployment, documentation,



and knowledge transfer.

Required Skills & Experience

- Solid hands-on experience in ServiceNow ITOM and CMDB.
- Good knowledge of Discovery, Service Mapping, Event Management, and MID Server concepts.
- Strong understanding of CMDB architecture, CIs, relationships, identification and reconciliation.
- Experience with ServiceNow scripting and configuration.
- Experience with REST/SOAP integrations and external monitoring/infrastructure tools.
- Knowledge of CMDB Health and data quality management.
- Strong troubleshooting and analytical skills.

Education Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline is preferred.

Get empowered by NTT DATA Business Solutions!

We transform. SAP® solutions into Value For any questions related to , you may connect with below specified contact from Recruiting.

Recruiter Name: Sweta Yadav

Recruiter Email ID: [email protected]

NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.

📌 Lead Consultant-Itom (Hyderabad)
🏢 NTT DATA Business Solutions
📍 Hyderabad