Our client is a leading global organization, looking for an L2 Application Support Engineer

Location - Noida (WFO)

Job Summary:

We are looking for an experienced L2 Application Support Engineer to support critical business applications, troubleshoot incidents, perform root cause analysis, and ensure timely resolution within SLAs. The ideal candidate should have experience in application support, Linux/Windows, Kubernetes, CI/CD, Jenkins, Bitbucket, databases, scripting, and monitoring tools, along with strong problem-solving and communication skills.

Key Responsibilities:

- Provide first-level support for application-related incidents, ensuring timely resolution or escalation to the appropriate teams.
- Troubleshoot and resolve application issues, including functional, performance, and system integration problems.
- Monitor application performance, identify potential bottlenecks, and take proactive actions to resolve them.
- Ensure smooth deployment of planned changes, monthly releases in coordination with OPCO Squad and SRE team.
- Conduct root cause analysis for recurring issues and work with teams to implement permanent fixes.
- Document support activities, resolutions, and known issues in a knowledge base or ticketing system for future reference.
- Assist in application deployments, configuration ensuring minimal disruption to users.
- Provide operational support by training users and enabling effective first-level troubleshooting.
- Maintain application logs, monitor system health, and proactively identify and address potential issues.
- Participate in on-call support as needed, ensuring the high availability of critical applications.
- Ensure adherence to Service Level Agreements (SLAs), and report on application status, outages,



and performance metrics to management.

Required Qualifications
- 3+ years of proven experience in application support or a similar technical support role.
- Strong understanding of IT systems, networks, and application troubleshooting methodologies.
- Working experience in Kubernetes, containerization, microservices, and monolithic application architectures.
- Hands-on experience with Jenkins, Bitbucket and CI/CD practices.
- Proficiency in working with databases (SQL, in-memory, NoSQL) and performing database troubleshooting and optimization. Knowledge of scripting languages (e.g. Python, Shell) for automation and issue resolution
- Robust command of operating systems such as Linux and Windows.
- Experience with ticketing systems like Jira, GLPI, etc., for issue tracking and management.
- Familiarity with monitoring and observability tools such as Nagios, Grafana and the ELK Stack (Elasticsearch, Logstash, Kibana) for log management, performance monitoring, and visualization.
- Excellent problem-solving, analytical thinking, and communication skills, with the ability to document issues clearly.
- Ability to work collaboratively in a team environment and independently as needed.
- Familiarity with application frameworks and technologies such as Java or similar.

Interested candidates can drop me a message on Indeed or share their updated CV at [email protected] for further discussion. Pay: ₹50,000.00 - ₹80,000.00 per month

Benefits

- Health insurance
- Provident Fund

Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Experience:
- Application support: 3 years (Preferred)

Work Location: In person

📌 Support Engineer (Noida)
🏢 Diksha Technologies
📍 Noida