Role : L2 Operations Lead - DLP

Level 2 operations role for data loss prevention services.

Support level:

- L2 Operations

Domain:

- Data Loss Prevention

Scope:

- Microsoft Purview, Microsoft Defender and Symantec Email encryption Service.
- Support the client's DLP services. Respond to DLP events and incidents 24x7 and escalate when needed.

Process:

- End-to-end incident management including troubleshoot DLP related issues.
- Get it resolved or escalate to L3 or further to resolve and close.
- Respond to, analyse and escalate DLP events per SOP, 24x7.
- Support Microsoft Purview and Microsoft Defender (not the administration).
- Report security issues promptly with recommended actions.
- Support Symantec email encryption Service.
- Follow client security standards and guidelines.
- Keep ServiceNow/Purview tickets current, with clear resolution and closure notes.
- Assist Major Incident Manager and join RCA reviews. Update SOPs and knowledge-base articles related to DLP domain.
- Work with Malware Tools, Network Security and IDAM on cross-tower issues.

Tools :





- Microsoft Purview
- Microsoft Defender
- Symantec Email encryption Service
- ServiceNow and Purview

Technologies:

- DLP policies and event analysis
- Information classification and labelling
- Endpoint agents
- E-mail, web and endpoint data controls
- Python or PowerShell scripting
- AI and Automations

Experience:

- 10+ Years of L2 Data Loss Prevention experience
- 24x7 support setting
- Symantec Email encryption Service
- DLP event handling and escalation
- Microsoft Purview and Microsoft Defender
- Handling confidential event data
- ITSM incident, problem and change processes
- Clear written and spoken English
- Working with C-suite personnel

Preferred Certifications:

- Symantec Data Loss Prevention Administrator
- Microsoft SC-400

Location and Shift:

- Need Gurgaon / NCR based candidates only.
- Candidate has to work 2 days from client office and rest 2 days.
- Shift: Rotational

📌 Operations Lead - DLP (India)
🏢 Golden Hire Consultancy
📍 India