Role & responsibilities

: IT Supply Chain Support Associate OMS / GWR

Job Summary:

The IT Supply Chain Support Associate provides Level 2 operational and technical support for OMS and GWR/MDM applications supporting order management, master data, inventory, logistics, and order fulfillment processes.

Key Responsibilities:

- Provide Level 2 support for OMS and GWR/MDM applications.
- Investigate, troubleshoot, and resolve application issues.
- Support order management and order fulfillment business processes.
- Troubleshoot issues impacting supply chain operations.
- Monitor application performance and proactively identify potential disruptions.
- Coordinate with internal IT teams, developers, vendors, Business Analysts, Functional Leads, and business stakeholders.
- Perform root-cause analysis and document incidents and resolutions within ITSM platforms.
- Support master data-related application issues where applicable.
- Follow ITIL-based incident, problem, change, and release management processes.




- Maintain accurate application and support documentation.
- Support global users across multiple countries and time zones.
- Participate in cross-functional projects and continuous improvement initiatives.

Qualifications:

- Experience in OMS / GWR application support.
- Experience with Order Management / Supply Chain applications.
- Understanding of order fulfillment, inventory, warehousing, transportation, and logistics processes.
- Experience in IT/application/production support.
- Robust troubleshooting and analytical skills.
- Experience with ERP systems such as JDE, Oracle, or similar platforms.
- Strong communication and stakeholder-management skills.
- Experience working in shift-based/global support environments.

Technical Competencies:

- OMS
- GWR / MDM
- Order Management
- Master Data Management
- SQL / Database
- JavaScript
- Informix Database
- ERP – JDE / Oracle or similar
- ITSM / ITIL

📌 Application Support Analyst (Hyderabad)
🏢 TechProjects
📍 Hyderabad