– Collections Officer

(Unique Job ID)

Designation

Regional Manager - Recovery

Department

Bucket 6+ and write off Collections

Level

L2

Employment Type

In office, Full time

Location

Delhi RO

Reporting Manager Title

VP – DMS - Recovery

Language

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

PG / MBA – Preferred

Graduation (B. Com, BBA or equivalent preferred) based on merit

Work Experience

Minimum 10 years

Domain Knowledge (Preferable)

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose To build capacity in terms of manpower recruitment, agency enrollment and train team members to prepare them to handle recovery of 7+ and write off accounts.

This by building and operating repossession strategy followed by collection or settlement. Follow the business strategy and execute with perfection. Frame local structures and schemes to improve efficiency

Key Responsibilities

- Build regional recovery organisation
- Work on Capacity and capability to handle repossession and settlement
- Build capability in team to operate on repossession and settlement.
- Identify potential agencies and vendors from market and enrol them in the system
- Responsible for portfolio vs capacity build
- Responsible for business target achievement by setting right target and executing it by DRR
- Onboard, train and review performance of recovery channel partners.
- Execute field recovery actions including skip tracing,



settlements and closure of loan account.

- Maintain ROR within the assigned portfolio as per defined business targets

- Ensure team and vendors follow the rules and regulatory guidelines for recovery

- Implementation, training and execution of code of conduct

- Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
- Along with recovery prioritize penal charge collections to support collection cost.
- Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

- Repossession and settlement process knowledge
- Collections system handling
- Regulatory and compliance adherence
- MS Excel and reporting tools
- Third-party vendor management

Soft Skills:

- People management
- Leadership traits in line with Bajaj competency framework
- Negotiation skills
- Conflict resolution
- Customer empathy and tactful communication
- Problem-solving

- Pressure-handling

Key Performance Indicators

1. Resposession as per the target set
2. Settlement write of accounts on best effort basis by negotiation
3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone

📌 - REGIONAL MGR- Recovery Department- New Delhi-BACL
🏢 Bajaj Auto
📍 Delhi