:
1. Customer Experience Delivery & Management 1. Conduct refresher training sessions for dealer store designers on design standards and effective customer management. 2. Monitor branch dealer designers- performance with respect to design quality, accurate estimates, and lead conversion. Guide designers in product and material selection. 3. Verify designs against site conditions and ensure timely closure of the design process with customers, in line with the defined sales process. 2) CRM Adherence 1. Ensure all digital leads are contacted by the dealer within 24 hours. 2. Maintain lead journey hygiene and data accuracy for the branch. 3) Docket Verification 1. Cross-check designer project dockets, including drawings and BOQs. 2. Ensure accurate and complete dockets are shared with the TSI for order booking. 4) Software Management 1. Ensure dealer store teams are adequately equipped and trained to use required software tools. 5) Compliance Management 1. Ensure adherence to defined company policies, processes, and procedures. 6) Organizational imperatives Team Development:
Fostering the growth and development of team members and subordinates. - Formulating plans and tracking metrics for key business processes under Enterprise Risk Management - Achieving Operational Excellence through TPM, Kaizen, 5S, TOC, GreenCo and CII Business Excellence - Understanding and ensuring compliance with all statutory requirements and internal processes.
REQUISITE QUALIFICATION
Essential
Degree/Diploma in Interior Designer/bachelor-s in architecture/Graduate in any discipline.
Preferred
- REQUISITE WORK EXPERIENCE
Essential
2 Year of Experience for bachelor-s in architecture/Degree in Interior Designing & 4 Years work experience for Diploma in Interior Designing/Graduate in any discipline.
Preferred
- SPECIAL SKILLS REQUIRED
Essential
1. Proficient in Auto CAD, Sketch up and MS Excel. 2. Excellent creativity in designing & conceptualizing, well verse with designing modular furniture and residential interiors. 3. Valuable communication and writing skills. 4. Result Orientation with Execution Excellence 5. Customer Centricity 6. People Development and Collaboration 7. Initiative & adaptability 8. Effective communication 9. Bold & persuasive