We're looking for key account managers for one of India's largest renewable energy solutions provider with prior experience in the wind energy sector.
Key Responsibilities:
1.Customer Satisfaction:
- Resolve customer issues and coordinate with internal teams for timely solutions.
- Lead customer meetings to address grievances and provide performance updates.
- Conduct regular site visits to monitor service quality and build relationships.
2.Communication:
- Respond promptly to customer requests and inquiries.
- Communicate key updates on policies, generation data, and any service stoppages.
3.O&M; Agreement Execution:
- Ensure timely execution and renewal of O&M; agreements before expiration.
4.Payment Collection:
- Issue invoices to customers and follow up on payments to ensure timely collection.
5.Statutory Certificates:
- Collect and manage required statutory documents (e.g., TDS and WCT certificates) from customers.
6.Customer Training:
- Educate customers on using CRM portals for service management and support.
Skills & Qualifications:
- Strong communication, customer service, and problem-solving skills.
- Knowledge of O&M; processes and/or energy systems (preferred).
- Experience with CRM systems, invoicing, and contract management.
- Robust organizational skills and attention to detail.