Job Summary

We are looking for a Japanese Bilingual IT Helpdesk Professional with 35 years of experience to provide IT helpdesk and technical support to Japanese-speaking users. The candidate will act as a bridge between the Japanese team and the IT support team, ensuring effective communication and timely resolution of IT-related issues.

Key Responsibilities

- Provide L1/L2 IT Helpdesk / Service Desk support to Japanese-speaking users.

- Handle incidents and service requests through phone, email, chat and ticketing tools..

- Communicate with Japanese users in Japanese and English to understand and resolve technical issues.

- Translate and explain technical information, instructions and IT processes between Japanese and English teams.

- Log,



update and track incidents/service requests in the ITSM/ticketing tool.

- Perform initial troubleshooting and escalate complex issues to the appropriate technical teams.

- Follow up with users and ensure timely resolution within defined SLA/TAT.

- Coordinate with Japan-based IT teams and other technical teams for issue resolution.

- Provide excellent customer service and maintain a high level of user satisfaction.

Required Skills

- 3–5 years of experience in interested to work in IT Helpdesk role

- Robust proficiency in Japanese and English communication.

- JLPT N2 or above certification preferred.

📌 Japanese Bilingual IT Helpdesk / Service Desk Support (Bengaluru)
🏢 Inspirisys
📍 Bengaluru