Role & responsibilities

- Provide first-level IT support for hardware, software, network, and system-related issues.
- Troubleshoot and resolve issues related to laptops, desktops, printers, Wi-Fi, and other IT peripherals.
- Configure and troubleshoot printers, Wi-Fi, and basic network connectivity.
- Install, configure, and maintain software applications and operating systems.
- Provide technical assistance for Windows, macOS, and Linux environments.
- Support employees with account setup, system configuration, and access-related issues.
- Handle and resolve IT support tickets within defined timelines and ensure proper documentation.
- Guide users through simple, step-by-step troubleshooting instructions, including remote assistance where required.
- Install and maintain antivirus and endpoint security solutions.
- Perform patch management and routine system updates to ensure devices remain secure and up to date.
- Maintain accurate records of IT assets, hardware inventory, and software installations.
- Provide hands-on support for Mac systems and peripherals.




- Identify recurring technical issues and recommend appropriate solutions.
- Escalate unresolved or complex issues to the appropriate Level 2/Level 3 support teams.
- Ensure a high level of user satisfaction through timely and effective IT support.

Preferred candidate profile

- 2-3 years of experience in IT Support / Desktop Support / Helpdesk Support.
- Positive knowledge of laptops, desktops, hardware, and peripherals.
- Hands-on experience with Windows, macOS, and Linux operating systems.
- Basic understanding of networking concepts, Wi-Fi, LAN, and troubleshooting.
- Experience with printer configuration and troubleshooting.
- Knowledge of software installation, configuration, antivirus, and patch management.
- Familiarity with IT ticketing systems and asset/inventory management.
- Good troubleshooting and problem-solving abilities.
- Strong verbal and written communication skills.
- Ability to provide user support both remotely and on-site.

📌 IT Support Executive (Gurugram)
🏢 OYO
📍 Gurugram