About the Company

At Essentra Components, we make it possible by uniquely combining the expertise and flexibility of a manufacturer with the service and product range of a distributor. As a global market leader in plastic injection moulded, vinyl dip moulded and metal components, we draw on over 65 years of experience producing essential components for a wide range of industries and applications. Making it easier for our customers is our top priority. That’s why we operate in 28 countries across 4 continents, supported by:

- 16 manufacturing facilities - 34 distribution centres - 60 sales and service locations

With over 1 billion parts in stock and a portfolio of 45,000 products, we ensure fast delivery and immediate dispatch when you need it. Our Product Range Includes: - Caps and plugs

- Wire and cable management
- Flange protection
- Knobs, handles and grips
- Access hardware
- PCB and electronics hardware.

About the Role

We are seeking an organized and detail-oriented Operations Coordinator to support our global IT Operations team. This role plays a key part in coordinating operational activities, reporting, service improvements, documentation, and service transition readiness across multiple teams and suppliers.

You will act as a central coordination point, ensuring actions, risks, dependencies, and improvement initiatives are tracked through to completion while supporting operational excellence across the organization.

Key Responsibilities

- Operational Coordination
- Manage action, risk, issue, and dependency trackers.
- Coordinate operational meetings, agendas, minutes, and follow-up activities.
- Monitor overdue actions and ensure accountability across teams.
- Support cross-functional planning and operational delivery activities.

Reporting & Governance Support

- Prepare operational dashboards, KPI reports, and management updates.
- Consolidate reporting inputs from technical teams and suppliers.
- Maintain reporting templates, repositories,



and version control.
- Identify trends, gaps, and overdue activities.

Incident & Service Improvement Support

- Track actions arising from major incidents, problem reviews, and service improvement initiatives.
- Coordinate follow-up activities and ensure actions reach closure.
- Support continual improvement and operational effectiveness programs.

Documentation & Knowledge Management

- Maintain operational documentation, knowledge bases, and support records.
- Ensure documents are reviewed, updated, and compliant with standards.
- Support audit activities and evidence collection.

Service Transition & Readiness

- Coordinate readiness activities for current and changed services.
- Ensure documentation, training, monitoring, and support ownership are in place before go-live.
- Support knowledge transfer between projects, suppliers, and operational teams.

Skills & Experience - Essential

- 4 + Year Experience in Operations Coordination, Service Delivery, PMO, IT Support, or similar functions
- Strong skills in: Microsoft Excel PowerPoint MS Word Teams * SharePoint

Experience managing:

- Action trackers
- Reporting and dashboards
- Documentation and records

Meeting coordination

- Excellent organizational and stakeholder management skills
- Strong attention to detail and ability to manage multiple priorities

Preferred

- IT Operations or Service Delivery experience
- ITIL Foundation certification
- Service Now or other ITSM platform experience
- Experience supporting audits and supplier reviews
- Global or multi-site environment experience

Success Measures

- Timely completion of operational actions
- Accuracy and quality of reporting
- Reduction of overdue actions and unresolved dependencies
- Operational readiness of new services
- Quality and currency of documentation
- Positive stakeholder feedback

About the Role (5 Days working)

Hybrid Module.

Work Timings

- 9:00 to 18:00 BST
- Saturday and Sunday Holiday.

Job Location

- Bengaluru (Peenya) office.

📌 IT Operations Co-Ordinator (Bengaluru)
🏢 Essentra
📍 Bengaluru