IT Manager - Hardware & Software

Role Overview

We are looking for a proactive and technically strong IT Administrator to manage and support the organization’s day-to-day IT infrastructure. The role will have end-to-end responsibility for IT hardware, software, user support, access management, basic networking, endpoint security, and system administration.

The ideal candidate should have strong hands-on troubleshooting skills, a service-oriented approach, and the ability to independently manage IT operations in a corporate environment.

Key Responsibilities

IT Hardware & Infrastructure

● Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners,

and peripherals.

● Manage IT asset inventory, allocation, lifecycle, and replacement.

● Diagnose and resolve hardware issues with minimal business disruption.

● Coordinate system upgrades, replacements, preventive maintenance, and vendor support.

● Maintain accurate records of IT assets and equipment.

Software & System Administration

● Install, configure, and maintain Windows OS and standard business applications.

● Support basic macOS/Linux environments as required.

● Manage software installations, licenses, updates, patches, and renewals.

● Provide L1/L2 technical support for operating systems, applications,

and system-related issues.

● Ensure antivirus, endpoint security, and system compliance requirements are maintained.

User Support & Access Management

● Provide day-to-day IT support to employees across hardware, software,

and system issues.

● Manage user accounts, access rights, and permissions through Active





Directory / Azure AD and email platforms.

● Support employee onboarding and offboarding, including device allocation, access provisioning, and access revocation.

● Troubleshoot Microsoft 365 / Google Workspace-related issues.

● Create and maintain IT SOPs, documentation, and troubleshooting guides.

Network & IT Security

● Monitor and troubleshoot LAN, Wi-Fi, routers, switches, VPN, and basic firewall-related issues.

● Coordinate with ISPs, network providers, and external vendors for connectivity and infrastructure issues.

● Support basic TCP/IP, DNS, and DHCP troubleshooting.

● Ensure endpoint protection, antivirus, patching, and basic security controls are maintained.

● Support regular data backup routines and basic disaster recovery practices.

IT Operations & Vendor Management

● Coordinate with external IT vendors, service providers, and hardware/software partners.

● Track IT incidents, service requests, and resolution timelines.

● Maintain IT documentation, asset records, licenses, and support contracts.

● Identify recurring IT issues and recommend improvements to infrastructure and support processes.

Required Skills & Qualifications

Technical Skills

● 5+ years of hands-on experience in IT Administration / IT





Infrastructure / Desktop & System Support.

● Strong troubleshooting experience across desktops, laptops, printers,

peripherals, and operating systems.

● Valuable knowledge of Windows OS; exposure to Linux/macOS is an advantage.

● Hands-on experience with Active Directory / Azure AD and user access management.

● Working knowledge of Microsoft 365 / Google Workspace.

● Good understanding of TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN,

routers, and switches.

● Knowledge of endpoint security, antivirus, patch management, and backup practices.

● Experience in IT asset management and vendor coordination.

Key Competencies

● Strong problem-solving and analytical ability.

● Excellent troubleshooting and incident-resolution skills.

● Good communication skills with the ability to support non-technical users.

● Strong ownership, accountability, and attention to detail.

● Ability to prioritize multiple IT support requests effectively.

● Comfortable working independently with minimal supervision.

● Service-oriented approach with a strong sense of urgency.

Education & Preferred Certifications

● Diploma / Bachelor’s degree in IT, Computer Science, Information

Systems, or a related field.

● Certifications such as CompTIA A+, Network+, Microsoft, or equivalent will be an advantage.

● Prior experience supporting IT operations within a corporate or mid-sized organization is preferred.

Pay: Up to ₹50,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 IT Manager (Kolkata)
🏢 Inceptial Technologies
📍 Kolkata