IT Hardware Engineer L3

Position: IT Enterprise Hardware Engineer – L3

Job Type: Field Support

Experience: 3–5 Years

Job Summary

We are looking for an IT Hardware Engineer to provide onsite L3 support for enterprise servers and IT infrastructure. The engineer will be responsible for hardware troubleshooting, basic OS-level support, installation, maintenance, and field service activities.

Key Responsibilities

- Installation, rack mounting and commissioning of enterprise servers.
- Hardware troubleshooting and replacement of server components.
- Basic knowledge of Dell, HPE and Lenovo servers.
- Troubleshoot CPU, RAM, HDD/SSD, RAID, PSU, NIC and other hardware issues.
- Perform RAID configuration and basic server hardware configuration.
- BIOS/firmware upgrade and hardware health checks.
- Basic Windows Server and Linux OS installation and troubleshooting.
- Configure basic IP, DNS, Gateway and network connectivity.




- Perform server reboot, power cycle and basic diagnostic activities.
- Follow customer SOPs and prepare service/activity reports.
- Coordinate with L2, L1 teams and OEM support for complex issues.
- Travel to customer locations for onsite support as required.

Required Skills

- Positive knowledge of enterprise server hardware.
- Basic Windows Server/Linux knowledge.
- Basic RAID and storage knowledge.
- Basic networking knowledge.
- Good troubleshooting and communication skills.
- Willingness to work onsite and travel as required.

Qualification

Diploma/B.E./B. tech /B.Sc./CCNA/MCSE or equivalent IT qualification.

Preferred

Experience with HPE ProLiant, Dell PowerEdge, Lenovo Think System, iLO/iDRAC, RAID controllers and server diagnostics

📌 IT Hardware Engineer (Mumbai)
🏢 Comprint Tech Solutions
📍 Mumbai