Responsibilities

- Respond to user inquiries regarding s/w and h/w issues to resolve problem.

- Set up equipment for employee use, ensuring proper installation of cables, operating systems and software.

- Conduct computer diagnostics to investigate and resolve problems or provide technical assistance.

- Develop training materials and procedures, train user in the proper use of h/w and s/w.

- Oversee the daily performance of computer system and respond to system messages, alerts or failures.

- Perform regular s/w and h/w updates and ensure optimal performance of all devices.

- Maintain records of daily data communication transactions, problems and remedial actions taken.

- Refer major h/s and s/w problems to vendors or technicians for service.

Technical Skills

- Understanding of IT systems, networks and application

- Excellent analytical skill to diagnose and resolve issues

- Ability to convey technical information clearly to user and collaborate with technical team.

📌 It Executive (Dhar)
🏢 Tufropes
📍 Dhar