We’re hiring customer-focused professionals for a leading IT organisation in Kolkata.

Location: Kolkata (Work from Office)

Role: Customer Support / Telecom Service Delivery (Minimum 2 years of relevant work experience)

Qualification: Full-time Graduate

International Voice Experience: MANDATORY

Notice Period: Immediate to 30 Days preferred

WHAT YOU’LL BE RESPONSIBLE FOR

Handle international customer interactions, queries and service concerns

Manage complaints, escalations and customer expectations

Coordinate with customers, planners, engineers and delivery teams

Track orders, milestones, dependencies and delivery timelines

Support telecom order lifecycle, installation and service delivery

Handle appointment booking and installation readiness discussions

Maintain accurate documentation, reporting and SLA adherence

Proactively identify issues and drive effective resolution

Manage multiple activities while delivering an excellent customer experience

WHAT WE’RE LOOKING FOR

Excellent spoken & written English





Strong International Voice / Customer Handling experience

Excellent customer service and stakeholder management skills

Strong analytical and problem-solving ability

Valuable coordination and communication skills

Working knowledge of MS Excel, reporting & operational tracking

Comfortable working in rotational / project-based shifts

GOOD TO HAVE

Exposure to Telecom, Ethernet, Fibre, FTTX/FTTP, Telecom Provisioning, Network Planning, OSS/BSS or experience supporting UK / European / global telecom customers will be an advantage.

INTERESTED? SHARE YOUR CV

Email: [email protected]

WhatsApp: (phone hidden)

Please share the following along with your updated CV:

Highest Qualification | Total Experience | Current Organisation | Current Location | Current CTC | Expected CTC | Notice Period

Immediate to 30 Days Joiners Preferred

Work Location: In person

📌 INTERNATIONAL VOICE | KOLKATA
🏢 Global shipment
📍 Kolkata