International Voice Process – Customer Support Associate

Location: Kakkanad, Kochi, Kerala

Work mode: Work from office

Employment type: Full-time

Shift: Rotational shifts, primarily night shifts

Monthly salary: ₹19,000–₹25,000, depending on experience, communication skills, and interview performance

About the Role

ITES is hiring energetic, customer-focused candidates for an International Voice Process in Kakkanad, Kochi.

As a Customer Support Associate, you will handle inbound customer calls, resolve customer queries, and provide basic technical assistance for computers and mobile devices. Freshers and experienced candidates with strong English communication skills are welcome to apply.

Key Responsibilities

- Handle inbound calls from international customers.
- Understand customer concerns and provide explicit, accurate solutions.
- Provide basic technical support for Windows PCs, Mac devices, and mobile devices.
- Assist with product installation, uninstallation, configuration, and troubleshooting.
- Maintain a professional, patient, and courteous approach during every interaction.
- Escalate unresolved or complex cases to the appropriate team.
- Accurately document customer interactions, issues, and resolutions.
- Follow company procedures, quality standards, and data-security requirements.

Eligibility
- Any recognized undergraduate, postgraduate, MBA, or equivalent qualification.
- Excellent spoken English and interpersonal communication skills.
- CEFR or Berlitz B2-level English proficiency is preferred.
- Basic knowledge of computers, mobile devices,



and technical troubleshooting.
- Freshers and experienced candidates may apply.
- Immediate joiners are preferred.
- Applicants must be comfortable handling inbound international customer calls.
- Applicants must be willing to work rotational shifts, including night shifts.
- Applicants must be able to work from the Kakkanad office.

Salary and Benefits
- Monthly salary of ₹19,000–₹25,000.
- Health insurance.
- Provident Fund.
- Cab facility between 6:30 PM and 6:30 AM within a 25-kilometre radius.
- Professional training and development.
- Career growth opportunities.
- Exposure to an international customer-support environment.

Hiring Process All interview stages will be conducted virtually.
1. Talent Acquisition Screening
2. Service Delivery Interview
3. SHL and behavioural assessments
4. Offer discussion
5. Onboarding

Information to Include When Applying Please mention the following details in your application:
- Current location
- Notice period
- Earliest joining date
- Spoken English proficiency
- Comfort with rotational and night shifts
- Willingness to work from the Kakkanad office
- Acceptance of the ₹19,000–₹25,000 monthly salary range

How to Apply Send your updated résumé to [email protected] with the subject line:

Application for International Voice Process – Kochi For enquiries, contact: +91 95443 16657

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📌 International Voice Process – Customer Support Associate (Kochi)
🏢 Trinity SkillWorks Private
📍 Kochi