Key Responsibilities

Sales Coordination

- Manage customer enquiries and coordinate with the sales team for timely responses.
- Prepare, review, and submit quotations within defined timelines.
- Follow up on quotations, customer requirements, and order confirmations.
- Maintain records of enquiries, quotations, and customer interactions.

Order Processing & Management
- Receive, verify, and process customer Purchase Orders (POs).
- Coordinate with Planning, Production, Quality, Stores, and Dispatch teams for smooth order execution.
- Track order progress and provide regular updates to customers.
- Ensure accurate documentation throughout the order lifecycle.

Customer Relationship Management
- Act as the primary point of contact for customers regarding order status, deliveries, documentation, and commercial queries.
- Handle customer communication related to delivery schedules, replacements, pricing, order modifications, and service requests.
- Resolve customer issues by coordinating with internal stakeholders and escalate critical concerns whenever required.
- Maintain high levels of customer satisfaction through prompt and qualified communication.

Documentation & MIS
- Maintain customer master data and sales records in ERP/CRM systems.




- Prepare daily, weekly, and monthly MIS reports.
- Monitor pending orders, deliveries, and open enquiries.
- Ensure accurate documentation and compliance with company procedures.

Internal Coordination
- Collaborate with Sales, Production, Planning, Quality, Finance, Logistics, and Dispatch teams.
- Support sales activities by ensuring timely execution of backend operations.
- Contribute to process improvements for enhanced customer service and operational efficiency.

Key Skills & Competencies
- Sales Coordination & Customer Support
- Quotation Preparation & Follow-ups
- Purchase Order Processing
- Order Management & Sales Administration
- Customer Relationship Management
- ERP & CRM Systems
- MS Excel (Pivot Tables, VLOOKUP/XLOOKUP), MS Office
- Strong Communication & Negotiation Skills
- Problem Solving & Analytical Thinking
- Time Management & Multitasking
- Attention to Detail

Pay: ₹300,900.00 - ₹600,000.00 per year

Benefits

- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 International Marketing Executive (Borivali)
🏢 Ami Polymer
📍 Borivali