Role & responsibilities

7+ years of relevant experience.

Identifying and resolving disruptions to IT services, ensuring rapid restoration and root-cause analysis. IT Service Management (ITSM) and Operations. Service owners are crucial in ITSM, initiating current IT services, overseeing their production transition, and ensuring ongoing maintenance.

They deliver services within agreed-upon levels, maintain customer relationships, and align services with business needs. Service owners may manage multiple services and lead a team of technical specialists. For instance, the IT Comms Services Manager oversees various communication channels to meet business requirements, address issues, and keep services up-to-date.

Their responsibilities include managing changes, identifying and implementing improvements,



and regular reviews and audits of their services.

If Interested, Please reply me back with your updated resume to [email protected]

Location: Belapur, GITC, Navimumbai

Exp: 7 to 12 yrs

Skills Required: Application Support, SQL and Incident Management.

P.F (Provident Fund) is Mandatory for Digi clearance. Without PF not able to process further.

Education Criteria: B.E/ B.Tech/ M.E/ M.Tech and MCA.

REFERENCE / SPOC: Naga

Please be informed, it would be only Work from Office for all 5 days (Mon to Fri) and alternate Saturdays with 9 hours shift mandate (No hybrid).

📌 Incident Management lead (Mumbai)
🏢 Tech Mahindra
📍 Mumbai