Key Responsibilities

- Implement MRTM solutions at customer sites and support deployment activities.

- Execute System Integration Testing (SIT), User Acceptance Testing (UAT), performance testing, and validation activities.

- Perform application implementation, configuration, upgrades, and production rollout activities.

- Monitor system health, availability, and performance to ensure uninterrupted service delivery.

- Manage support incidents, troubleshoot technical issues, and ensure timely resolution within SLA commitments.

- Conduct root cause analysis and implement preventive measures to minimize recurring issues.

- Schedule, generate, and deliver campaign, operational, and ad-hoc performance reports.

- Ensure campaigns are executed as planned and meet customer requirements and quality standards.

- Design, configure, validate, and optimize campaigns and reports based on client business needs.

- Lead campaign implementation and quality assurance activities to ensure successful delivery.

- Contribute to solution design, implementation planning, and project execution activities.

- Develop and maintain technical documentation, operating procedures, and knowledge base articles.

- Provide technical guidance and mentoring to team members as required.

- Collaborate with Engineering, Delivery, Operations, and Customer Success teams to ensure seamless project execution.

- Build and maintain strong relationships with customer stakeholders across business and IT functions.

- Identify opportunities for system, process,



and operational improvements and recommend sustainable solutions.

- Adhere to organizational policies, regulatory requirements, and compliance standards.

- Follow health and safety guidelines and promptly report incidents, hazards, or workplace concerns.

Required Skills & Experience

- 3 to 5 years of experience in application implementation, production support, and customer-facing delivery environments.

- Strong hands-on experience with SQL databases such as PostgreSQL, Oracle, VoltDB, and SingleStore.

- Positive knowledge of Linux/Unix and Windows system administration.

- Experience with HTTP/HTTPS, TCP/IP, XML, JSON, SMPP, REST APIs, and scripting technologies.

- Understanding of CI/CD processes and deployment automation.

- Hands-on experience with Docker, Kubernetes, Prometheus, and Grafana.

- Experience working with ELK Stack for monitoring, logging, and troubleshooting.

- Strong troubleshooting, analytical, and problem-solving skills.

- Experience in incident management, root cause analysis, and performance optimization.

- Ability to work directly with customers and manage stakeholder expectations effectively.

- Strong verbal and written communication skills.

- Experience in Telecom, CRM, Customer Engagement, or Marketing Technology domains will be an added advantage.

Educational Qualifications

- Bachelor's Degree in Technology, Computer Science, Engineering, or a related discipline.

- Relevant technical certifications in Cloud, DevOps, Linux, Kubernetes, or Database technologies will be considered an advantage.

📌 Implementation Eng (Gurugram)
🏢 Comviva
📍 Gurugram