HR GENERALIST – PEOPLE & OPERATIONS

Company:

TOFA India

Location:

Pune

Employment Type:

Full-Time

Experience:

3–5 Years

About TOFA India

TOFA India is a gifting consultancy and management company specialising in corporate gifting, PR gifting, events, weddings and customised gifting experiences

.

We work with brands, corporates, real estate companies, event teams and premium clients to conceptualise, source, customise, package and deliver high-quality gifting experiences.

As we scale, we are looking for a proactive HR Generalist – People & Operations who can take ownership of our people processes and help build a strong, accountable and high-performance team culture.

The Role

We are looking for someone who can manage the complete employee lifecycle

— from hiring and onboarding to performance management, employee engagement, HR documentation and exits.

This is a hands-on role

. The ideal candidate should be comfortable working in a fast-paced entrepreneurial environment where processes are continuously being built and improved.

You will work closely with the founders and functional heads to ensure that the right people are hired, teams are structured effectively and employees are accountable for their responsibilities.

Key Responsibilities 1. Recruitment & Hiring

- Understand manpower requirements with founders and team leads.
- Create and manage job descriptions and job postings.
- Source candidates through LinkedIn, Naukri, referrals, recruitment platforms and other channels.
- Screen resumes and conduct initial HR interviews.
- Coordinate interview rounds with relevant stakeholders.
- Manage the complete recruitment pipeline from sourcing to offer release.
- Maintain a structured candidate database and hiring tracker.
- Ensure timely joining and smooth onboarding of new employees.

2. Employee Onboarding & Documentation

- Manage joining formalities and employee documentation.
- Maintain employee records, contracts, offer letters and HR documentation.
- Create and manage employee onboarding checklists.
- Introduce new employees to company policies, culture, systems and expectations.




- Ensure every employee understands their role, KPIs and reporting structure.

3. Performance Management

- Establish and maintain a structured performance review process.
- Track KRAs/KPIs for employees in coordination with team heads.
- Conduct regular performance check-ins.
- Maintain performance records and review documentation.
- Identify performance gaps and coordinate improvement plans where required.
- Help create a culture of ownership, accountability and measurable performance.

4. Attendance, Leave & Payroll Coordination

- Maintain accurate attendance and leave records.
- Coordinate monthly payroll inputs with the accounts team.
- Track late coming, leaves, absenteeism and other attendance-related matters.
- Ensure HR records are updated regularly.
- Coordinate employee reimbursements and HR-related documentation where applicable.

5. Employee Engagement & Culture

- Build a positive and professional workplace culture.
- Plan employee engagement activities, celebrations and team initiatives.
- Understand employee concerns and act as the first point of contact for HR-related matters.
- Conduct periodic employee feedback and engagement check-ins.
- Help create an environment where employees feel supported while maintaining accountability.

6. HR Policies & Processes

- Develop and implement practical HR policies suitable for a growing organisation.
- Build standard HR processes for recruitment, onboarding, attendance, leave, performance and exits.
- Maintain employee handbook and HR documentation.
- Ensure HR processes are consistently followed across teams.
- Identify gaps in existing processes and proactively recommend improvements.

7. Employee Relations

- Handle employee queries,



grievances and workplace concerns professionally.
- Mediate issues between employees and teams when required.
- Maintain confidentiality of sensitive employee information.
- Work with management on disciplinary and performance-related matters.
- Ensure communication between management and employees remains clear and professional.

8. HR MIS & Reporting

- Maintain an updated employee master database.
- Prepare monthly HR reports covering:
- Headcount
- Hiring
- Attrition
- Attendance
- Leave
- Open positions
- Employee performance
- Recruitment pipeline
- Provide management with actionable HR insights.

9. Exit Management

- Manage resignation and exit formalities.
- Conduct exit interviews.
- Coordinate full-and-final documentation with accounts.
- Ensure proper handover and clearance processes.
- Maintain accurate employee exit records.

What We Are Looking For The ideal candidate should be:

- Highly organised and process-oriented
- Comfortable working in a fast-paced startup/entrepreneurial environment
- Robust in communication and interpersonal skills
- Proactive rather than waiting for instructions
- Comfortable interacting directly with founders and senior management
- Strong at recruitment and people management
- Good at maintaining documentation and HR systems
- Mature and discreet while handling employee matters
- Comfortable taking ownership of problems and finding solutions
- Someone who can balance employee empathy with organisational accountability

Preferred Experience 3–5 years of experience in HR Generalist / HR Operations / People Operations roles.

Experience in a startup, SME, agency, events, gifting, hospitality, creative or fast-growing organisation will be an advantage.

Skills

- Recruitment & Talent Acquisition
- Employee Lifecycle Management
- Performance Management
- HR Operations
- Employee Engagement
- HR Policies & Processes
- HR Documentation
- Conflict Resolution
- HR MIS & Reporting
- Strong verbal and written communication
- MS Excel / Google Sheets
- HRMS experience is a plus

📌 Human Resources Generalist (Pune)
🏢 tofaa india
📍 Pune